• Job Description

  Req#: R202331475

  Company:

  Cox Communications, Inc.

  Job Family Group:

  Sales

  Job Profile:

  Sales Engineer - CB - CCI

  Management Level:

  Individual Contributor

  Travel %:

  No

  Work Shift:

  Day (United States of America)

  Job Description:

  The Cox Business Sales Engineer consults with and supports the Inside Sales teams providing pre-sales support for managed services solutions in a cloud hosting environment. Cox Business provides Connectivity, Managed Services, Cloud Services, and Connected Community solutions to prospective and existing customers. As a Sales Engineer I, you will be responsible for providing product knowledge during the consultative solution selling process by identifying and understanding the customers' needs and proposing appropriate solutions. There are additional responsibilities to participate in the technical aspects of solution implementations with other members of the sales team, to clearly communicate with Network Operations/Commercial Engineering on said implementations, and to advise Product Management teams on new product opportunities.
  
  PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS
  • Meets with prospective and existing customers and with other members of the sales team to collect and analyze information required to assess customers’ technology needs in detail.
  • Supports the Sales team, interfaces with customers and vendors to develop Cox Business proposals, gathering associated technical specifications, as needed to ensure their integrity.
  • Assess how Cox Business technical solutions can integrate to meet the customer’s technology needs. Supports Network Operations and Engineering to ensure that designed technology solution will meet customer needs and to ensure network availability/serviceability before orders are finalized.
  • Supports product development teams as an active member to ensure the sales team's understanding of new products and to provide technical feedback to the product development team, as appropriate.
  • Develops and delivers technical presentations to internal/external groups as needed.
  • Supports the sales organization as the technical subject matter expert. Support may include attending sales calls, delivering technical portions of the sales presentation, explaining why Cox Business’ proposed solution is the right one, and negotiating technical aspects of the proposal, as needed.
  • Provides technical guidance to customers, other members of the Sales team, and Project Managers to coordinate Cox Business solution implementations and migrations to ensure a smooth and consistent customer installation experience.
  • Attends industry-related training to increase knowledge of Cox Business and competitor technology solutions, consultation, negotiation, and sales skills, attending strategic and/or development meetings with sales teams.
  • Identify system limitations and execute resolution in a way that produces efficiency, accuracy and positive customer experience.
  
  QUALIFICATIONS
  MINIMUM
  • 6 years of experience in a related field; or a BS/BA with 2 years of experience in a related field; or a MS/MA with 2 years of experience in a related field
  • 2 or more years technology solutions experience or exposure
  • Microsoft Office Proficiency- Excel, Visio, Word and PowerPoint
  • Proficient in building relationships, adaptability, written communication, in-person and virtual presentation skills, continuous personal development, customer satisfaction, and consultative selling.
  • Business, technical, and sales acumen.
  • Valid driver’s license, safe driving record, reliable transportation
  PREFERRED
  • BS/BA degree in related discipline strongly desired
  • 3 years telecommunications (telephony, data, and video) experience
  • Salesforce CRM exposure highly desired
  • Prefer certification completion of Cisco Certified Network Associate (CCNA) or the equivalent
  • Relevant Experience or Certifications in Cloud/Managed Technology (DaaS, IaaS, Virtualization, Microsoft Azure Fundamentals or AWS Cloud)

  
  

  Compensation:

  Compensation includes a base salary of $73,800.00 - $110,600.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $22,875.00.

  About Us:

  Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

• About the company

  Cox Communications, Inc. is an American digital cable television provider, telecommunications and home automation services.

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