SALES MANAGER

Reports to : Director of Sales and Catering

Department: Sales

OUR STORY

Edgy. Social. Dynamic. This is who we are. Welcome to a fine-art inspired, boutique hotel. A place to have fun. A place where we foster a spontaneous and ever-changing environment through art and u nique signature experiences. A place to create unforgettable connections and memories for our guests. Refreshingly uncommon. Anything but generic. Welcome to The Rose Hotel.

JOB DESCRIPTION

The Sales Manager at The Rose is primarily responsible for driving the hotels’ sales efforts to achieve maximum revenue results and delivering exceptional service to the guests. Increase room night sales and improve market penetration while delivering exceptional financial results. Create solid business relationships with local corporate clients and network with local business associations and chambers of commerce to increase hotel’s visibility in the local communities. S/he will be responsible for exemplifying the Hotel’s Culture and should be service-oriented and outgoing.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Consistently achieve and surpass revenue-driven sales targets by utilizing a profitable, solution-oriented sales approach that benefits both the company and the client.
• Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue.
• Capture competitor's accounts through networking, research, and reader board surveys in order to target and solicit those most probable to generate new business.
• Acquires referrals from existing accounts
• Continually targets and prospects for new business through telemarketing, creativity, community involvement, relationship building and innovation.
• Utilizes yield management techniques by profitably negotiating room rates and function space commitments to enhance the hotel's financial performance.
• Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements while upholding sales guidelines for the hotel.
• Maintains well-documented, accurate, organized, and up-to-date file management system to serve client and employer in the most expedient, organized, and knowledgeable manner.
• Develops strong customer relationships through frequent communication and the use of professional, courteous, and ethical interpersonal interaction.
• Promptly follows-up on all customer needs and inquiries in an efficient and expedient manner.
• Focuses on revenue-producing activity and maximizes selling time by self-managing dedicated time on direct sales efforts.
• Represents themselves and the hotel with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude always.
• Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all co-workers for the best overall performance of the hotel.
• Assists in generating quarterly action plans for assigned market segment to drive success for the hotel.
• Actively participates in those community and trade organizations that most benefit the hotel's exposure to the community and the hotel's bottom line.
• Identify customer business requirements and craft customer offers via proposals and contractual documents.
• Travel locally to conduct outside calls, promote the hotel and review competition.
• Collaborates with the Director of Sales (DOS) to support the hotel's overall sales strategy and planning by providing valuable research and informed insights.
• Performs other duties as assigned.

QUALIFICATIONS

• Strong and effective sales skills.

• Highly developed customer service skills.
• Effective business writing and presentation skills.
• Reliable transportation and ability to make outside sales calls.

EDUCATION AND/OR EXPERIENCE

• A minimum of 1 year of sales experience with a proven track record.
• A degree preferably in Sales and/or Hospitality Management is desirable.
• Hilton operating system experience preferred but not required, such as Delphi.fdc and OnQ.
• Working knowledge of Microsoft Office.