• Job Description

  Req#: HOU002921

  Job Description: Sales & Catering Coordinator

  Property: Thompson Houston

  Thompson Houston is now recruiting a Sales & Catering Coordinator to join the hotel’s Sales + Catering team. Set in a soaring 36-story skyscraper, Thompson Houston + The Residences at the Allen is the city’s newest and most fashionable landmark. This architectural marvel sets a stylish scene for influential locals, seasoned globetrotters, and cultural tastemakers to meet and connect, luxuriate, and celebrate. The hotel’s coveted location in verdant Buffalo Bayou Park centers the property as a veritable oasis within the city. This luxury oasis boasts 172 luxury guestrooms, including 34 breathtaking suites, and a private collection of 100 residences. Unmatched amenities include a full-service spa, a well-equipped fitness center, several destination restaurants, an expansive one-acre pool deck, and over 17,000 square feet of flexible meeting and event spaces. As a Thompson Houston colleague, you will enjoy the following benefits:

  · Free room nights, Discounted and Friends & Family Room Rates

  · Medical, Dental and Vision Insurance with only 30-day waiting period!

  · 401K with company match

  · Free parking

  · Generous Paid Time Off

  · Paid Family Bonding Time and Adoption Assistance

  · Tuition Reimbursement

  · Employee Stock Purchase Plan

  · Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more

  Job Description

  At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. Discover your place to shine in our warm, respectful, and inclusive culture.

  The Sales & Catering Coordinator is a key support role within the Sales + Catering Team. This position requires a highly motivated individual who thrives in a fast-paced environment, is eager and ready to take on additional responsibilities and demonstrates a proactive, can-do attitude. This position is responsible for providing administrative support to a high-producing, passionate team of Sales and Catering Managers. The ideal candidate has a friendly demeanor, the ability to learn new computer programs, can multitask and complete projects in a timely manner. This person should demonstrate exceptional customer service and problem-solving skills.

  The Sales and Catering Coordinator will assist and support Sales and Catering Managers and Directors with administrative duties including, but not limited to, Word processing, account management, presentation preparation, and customer follow up. This position will coordinate account client needs and client events as well as maintain Sales and Marketing expenses. The Sales and Catering Coordinator will maintain files, systems and communication to other departments as directed by sales managers and directors. The ideal candidate will demonstrate initiative and problem-solving skills on assignments. This role will report directly to the Director of Sales & Marketing and Director of Catering & Special Events.

  Thompson team members work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

  Responsibilities & Duties include:

  • Develop a full working knowledge of operations and hotel policies.
  • Maintain visibility and integrity of the Sales & Catering Department.
  • Accurately source leads, RFPs, meeting planner questions and reservation inquiries.
  • Be comfortable speaking with clients on behalf of the Sales Manager, as needed.
  • Be able to create basic proposals, contracts, site alerts and other sales documents.
  • Make sure sales collateral is refreshed and stocked accordingly.
  • Manage the ordering and restocking of sales amenities and office supplies.
  • Assist with welcome amenities and notecards.
  • Adhere to event contract for key due dates and contracted minimums.
  • Detail and communicate Banquet Event Orders (BEOs) with customer and events team.
  • Greet clients for Hotel tours.
  • Manage and track group room blocks, including rooming lists, individual call-in, and online bookings with the Reservations team.
  • Coordinate event needs with food and beverage and operations departments.
  • Work closely with the Catering and Conference Services Team to ensure their Managers are supported through open and clear communication.
  • Act as onsite coordinator with a focus on timeline management, overseeing of event setup, and effective problem solving when necessary.
  • Track all communication in Envision.
  • Communicate upcoming group and event details with all departments in a timely manner.
  • Responsible for collecting deposits, financial reconciliation, commissions, and invoicing.
  • Work with other sales team members, as designated by the Director of Sales and Director of Catering when called upon to maximize total team productivity and customer service.
  • Assist in the preparation of travel, tradeshows, and site visits.
  • Manage revenue tracking, lead logs, expense reports, and data analysis for month-end reporting.
  • Responsible for the turnover of Group and Catering contracts with the completion of a turnover checklist.
  • Support other team members as required.
  • Perform any other duties as requested by the Director of Sales or Director of Catering.

  Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

  Click here to spend a ‘day in the life’ of a hospitality professional at a full-service hotel via our virtual reality experience.

  Qualifications

  • A true desire and passion to satisfy the needs of others in a fast-paced environment
  • Refined verbal and written communication skills
  • Proficient knowledge of computer applications
  • Strong analytical, organizational, and interpersonal skills
  • Envision Sales and Social Tables knowledge is preferred
  • Candidates should be extremely detail-oriented and organized
  • Problem solving, reasoning, organizational and training abilities are used often
  • Requires full flexibility, including the ability to work weekends, nights, and/or holidays
  • At least two years hotel experience
  • Thorough knowledge of the practices and procedures regarding catering, food and beverage, menu development and pricing
  • Requires ability to investigate and analyze current activities and/or information involving readily available data and indicating logical conclusions and recommendations

  Our Vales: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

  Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

• About the company

  The Hyatt Corporation came into being upon purchase of the Hyatt House, at Los Angeles International Airport, on September 27, 1957.

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