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Sales Practitioner - Operations - NGCO(Customer Care)
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Job Description
- Req#: 13410049
Employer Industry: Management Consulting
Why consider this job opportunity:
- Salary up to $271,000 depending on location and experience
- Opportunity for career advancement and growth within the organization
- Supportive and inclusive workplace culture that fosters innovation
- Comprehensive benefits package supporting physical, mental, and financial health
- Chance to make a significant impact on customer service operations
- Flexible work environment with opportunities for remote work
What to Expect (Job Responsibilities):
- Collaborate with cross-functional teams to enhance customer service propositions for clients
- Develop effective solutions to meet client business needs
- Analyze customer feedback and operational data to identify areas for improvement
- Monitor key performance indicators to ensure service excellence
- Facilitate training sessions to promote best practices in customer service
What is Required (Qualifications):
- Minimum of 8 years of experience in customer service and sales operations
- Minimum of 3 years of experience managing mid to large customer service operations
- Strong analytical skills to interpret customer feedback and operational data
- Excellent communication and interpersonal skills
- Ability to travel as required
How to Stand Out (Preferred Qualifications):
- Bachelor's Degree
- Expert proficiency in Customer Service Operations
- Advanced proficiency in Deal Shaping and Solution Architecture
- Strong storytelling skills to effectively communicate solutions
#ManagementConsulting #CustomerService #CareerOpportunity #CompetitivePay #DiversityAndInclusion
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