• Job Description

  Req#: 1066
  Join the Powur Revolution
  
  At Powur PBC, we're not just selling solar-we're building a movement. As the first 100% cloud-based solar energy provider and one of the fastest-growing companies in the clean energy space, we're on a mission to accelerate the adoption of sustainable energy worldwide.
  
  Our people are the heart of our success. We're honored to have earned a place on the Inc. 5000 list three years in a row, and we're just getting started.
  
  About the Role
  
  The Sales Support/Intake Specialist is a vital part of our front-line operations team, providing daily support to our solar consultants and ensuring the smooth intake and progress of solar projects. This role combines customer service, operational excellence, and cross-department collaboration.
  
  You will work closely with the Sales Support Manager and Intake team, responding to live chats and tickets, reviewing new project submissions for accuracy, and helping drive projects toward installation. You'll also play a key role in guiding sellers through platform, proposal, financing, and compliance challenges.
  
  What You'll Do
  
  Daily Operations:
  
  • Handle inbound live chats and tickets related to:
    
    
    • Proposal or platform issues
    • Financing and equipment questions
    • Seller account checks (status, roles, leadership, course completion)
    • Commissions/refunds, account promotions, account creations
    • Escalations (IT, Finance, Proposal, Customer Care)-attempt resolution first
  • Rotate weekly as the Sales Support Lead (SSL) (full-time team members only)
  • Work 2-4 Intake projects daily, ensuring all documents and information are complete, accurate, and match across platforms
  
  Project Intake Review Includes:
  
  • Utility bill, NMA, seller/finance/contract details
  • Document completion and consistency
  • Loan confirmation or cash deposit reminders
  • HOI, HOA, BA, and roof quote (as applicable)
  • Proposal match and lender compatibility
  • Hawaii-specific checks (trust status, signature validation, DHHL initiation)
  
  Team Collaboration:
  
  • Coordinate with Sales, Operations, IT, Finance, and Leadership to troubleshoot and advance project success
  • Communicate proactively and clearly across departments
  • Monitor trends and feedback to help improve tools and processes
  
  
  What We're Looking For
  
  • Passion for helping others and a positive, solutions-oriented mindset
  • Experience in customer service, admin support, or tech-enabled service roles
  • Highly organized, great with details, and comfortable multitasking
  • Strong communication skills-written and verbal
  • Comfortable using CRM and support platforms (Zendesk)
  • Tech-savvy and quick to learn new tools and processes
  • PV solar or construction industry experience is a plus
  • Bilingual (English/Spanish) is a strong plus
  
  
  Why Join Powur?
  
  • Hourly Pay: $19.24/hour, paid bi-weekly
  • Paid Training & Equipment Provided
  • Full Benefits Package: Medical, Dental, Vision
  • PTO & Paid Holidays
  • Stock Options Available
  • Work from anywhere with a remote-first culture that values autonomy, excellence, and mission-driven teamwork
  
  
  Performance Metrics:
  
  • Response time and ticket/chat resolution
  • Consultant satisfaction (Net Promoter Score)
  • Number of tickets and chats handled
  • Accuracy and quality assurance of project reviews and communications
  
  
  Be part of a team that's reshaping the energy industry and empowering people to own their power. Apply now to join the Powur revolution.

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