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Sales Support Specialist
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Job Description
- Req#: 744000069662516
Employer Industry: Senior Care Advisory Services
Why consider this job opportunity:
- Salary up to $75,000
- 401(k) plan with company match
- Comprehensive health, dental, and vision insurance
- Paid time off for work-life balance
- Opportunity to contribute to a mission-driven organization that supports caregivers
- Work remotely with a designated home office setup
What to Expect (Job Responsibilities):
- Triage and respond to support tickets submitted by sales team members and managers
- Communicate regular status updates to sales and operations leadership, including aggregating data to determine trends
- Work cross-functionally to identify root causes, escalate and resolve issues
- Own results for improving advisor workflows and addressing pain points, monitoring metrics like issue resolution time
- Serve as an expert in the employer's Customer Relationship Management (CRM) tools and collaborate with technology teams to troubleshoot issues
What is Required (Qualifications):
- 2-3 years of experience in a sales support function such as sales enablement, training, operations, or workforce management
- Must reside in the Mountain or Pacific time zone
- Ability to operate in a fast-paced environment
- Excellent organization and time management skills
- Experience using Excel and other word processing tools to manipulate data and communicate information
How to Stand Out (Preferred Qualifications):
- Prior experience with ticketing systems (such as Zendesk)
- Experience working in a call center environment
- Strong customer service orientation
- Passion for continuous improvement and problem-solving
#SeniorCare #SalesSupport #RemoteWork #CareerOpportunity #CompetitivePay #TeamCollaboration
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