Employer Industry: Materials Science and Digital Identification Solutions

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Hybrid work model with the potential to work in the employer's Orange, CA office
- Supportive and collaborative work environment
- Chance to exceed customer expectations and make a positive impact on client satisfaction
- Engaging role that offers a variety of customer interactions through multiple channels

What to Expect (Job Responsibilities):
- Act as the first point of contact for customers, providing friendly and helpful service
- Enter and manage customer orders and information accurately in the internal database
- Communicate effectively with customers via phone, email, and live chat
- Address and resolve common customer issues regarding order status, pricing, and shipping
- Provide basic reports on pending and past purchase history to customers and the sales team

What is Required (Qualifications):
- Strong client-facing and communication skills, including excellent oral and written abilities
- Associate Degree in Business Communications or related field, or equivalent education/experience
- At least one year of experience working directly with customers, preferably in a B2B sales model
- Strong attention to detail to ensure order accuracy
- Proficiency in English; additional language skills are a plus

How to Stand Out (Preferred Qualifications):
- Experience using Oracle Enterprise Business System
- Intermediate skills in Excel or Google Sheets
- Ability to perform basic math calculations to verify product pricing

#CustomerService #CareerGrowth #HybridWork #MaterialsScience #ClientSatisfaction

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