• Job Description

  Req#: R-01231613
  Job Description
  
  As a member of Thermo Fisher Scientific, you will carry out important work, such as assisting customers in finding cures for cancer, protecting the environment, or ensuring our food is safe. Your work will have a real-world impact! We will support you in achieving your career goals every step of the way.
  
  Location/Division
  
  Pharma Services Group's (PSG) provides industry-leading end-to-end pharma services capabilities to accelerate the drug development process for our customers. We provide a patient-centric focus through our expertise in drug development, clinical trial logistics, and commercial manufacturing. Our integrated global network of ~17,000 technical, quality, and customer engagement teams supports the drug development journey at 55 sites.
  
  This is a global role based remotely in the Eastern or Central timezone in the upper 48 US.
  
  How will you make an impact?
  
  The Pharma Services Group's (PSG) Sales Training team works to implement global sales training initiatives that ensure the maximum efficiency of PSG's selling organization. This individual will provide technical subject matter expertise in support of our learning systems and sales enablement platforms, working closely with your colleagues on the Sales Training team to support the training programs we deliver. You will join a committed, collaborative team of specialists passionate about training content, design/implementation, onboarding, and technical skills. We are committed to cultivating a culture of continual learning and professional development ensuring that PSG's sales professionals are proficient with the sales/technical skills crucial for an evolving competitive market.
  
  Overall Responsibilities:
  
  • Responsible for the maintenance and execution of PSG's current learning management systems (Brain Shark) including the maintenance, evaluation, licensing, analytics, reporting and troubleshooting.
  • Supports instructional technology and external tools, including platforms/tools that facilitate online training, testing, evaluation, and survey tools. (e.g. MS Teams, Kahoot, QStream, SurveyMonkey).
  • Maintains and supports PSG Commercial Operations and Sales Training internal SharePoint ThermoFisher iConnect Pages.
  • Supports PSG's current sales enablement platform, Seismic, and works together with marketing to create workflows for uploading, organizing, tagging, and maintaining internal PSG Sales Training content.
  • Creates and maintains standard operating procedures for instructional technology and the associated processes.
  • Continually reviews instructional processes, identifying and implementing actions to elevate overall training program efficiency.
  • Create and deliver training resources and help guides for PSG commercial teams as needed.
  • Provides recommendations and support to integrate instructional technologies that will enhance curriculum and programs
  • Collaborates with the Sales training team, providing instructional design recommendations based on adult learning principles in the creation and delivery of PSG Sales Training programs.
  
  Management and Maintenance of LMS, Instructional Technology and Sales Enablement Platforms
  
  • Leads the effective maintenance of the LMS and all supporting tools, content and technologies, roles, user security, internal system notifications and other instructional technology user accounts.
  • Establishes and configures the LMS for course deployment, new courses and implementing improvements for existing courses.
  • Troubleshoots LMS issues, identifying and reporting applicable trends.
  • Resolves IT issues connected to the Learning Management System and or external tools.
  • Create systems, SOPs and workflows to ensure that all course resources are properly set up and available.
  • Aligns and collaborates with the Sales Training team and applies project management to ensure successful development implementation, of instructional technology.
  • Leads the Sales Training team members to ensure efficient and effective resolution of course problems by creating and maintaining system and process workflows.
  • Tracks usage of tools and learning management system features to provide reports on trends and creates and drives a plan to address those issues and trends.
  • Manages the testing and evaluation of new features and tools that integrate with the LMS making recommendations that will improve overall training effectiveness.
  • In collaboration with the Sales Training team and Director of Sales Training, creates and implements the long-term plan for learning management system growth and improvement.
  • Other duties as assigned.
  
  User Management and Reporting
  
  • Creates user logins and assigns user permission for LMS and sales enablement platforms.
  • Creates and manages user structures - creating user groups and learning cohorts.
  • Leads course enrollment for all training programs, virtual and instructor-led.
  • Creates and publishes reports to measure progress tracking, course completion, proficiency and performance using Brainshark and/or PowerBi dashboards.
  
  Course Creation and Management
  
  • Creates help resources and deliverables related to usage of the LMS, instructional technology and/or sales enablement platforms (e.g. instructional micor-videos, how to guides, and FAQ's)
  • In collaboration with Sales Training, designs and deploys e-learning, micro learning and any other course creation and implementation that supports our training curriculum.
  • Publishes and archives online or blended learning solutions and adds/deletes resources.
  • Analyzes reporting data and recommends strategic direction to Dir ST, HR, . ..
  • Creates and is responsible for the overall course structure and sets up course programs based on specifications from the Sales Training Manager.
  • Maintain and support high ethical integrity and quality in training content and programs. Ensure all materials are consistent with and support relevant statuary policies.
  
  What skills are needed for success?
  
  • Ability to work in a fast-paced, complex, and rapidly growing/changing environment with the skills to influence and lead people to your point of view through personal and professional credibility.
  • Collaboration and cross-functional team skills to seamlessly incorporate key training initiatives into the overarching training curriculum(s).
  • Specialist with expertise in adult learning principles, training techniques, and instructional design.
  • Excellent prolific communicator - written and verbal.
  • Excellent multi-tasking skills with the ability to balance multiple responsibilities and opposing priorities simultaneously
  • Self-motivated, with a bias for action.
  • Commercial business knowledge and orientation.
  • Excellent project planning skills, ensuring that cross-functional team members understand roles and responsibilities and key achievements.
  • Experience working within a matrix environment and can influence and inspire change.
  • High level of proficiency with Microsoft Office (ppt, word, excel, Outlook, and Teams). Experience with LMS systems and reinforcement platforms (e.g. Brainshark, Seismic, Proprofs, Allego, QStream etc)
  • Ability to lead multiple projects simultaneously with strong attention to detail and exceptional prioritization and organization skills.
  • Exceptional graphic design and PowerPoint skills.
  
  
  How will you get here?
  
  Minimum Education and Experience: Must be a leader and be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.
  
  • Undergraduate degree e.g. BA, BS
  • 8+ years' experience in a related role:
    • Expertise with instructional design and application of adult learning principles, blended learning approaches and evaluation methods.
    • Preference to diagnostic, healthcare, and/or medical device sales training and curriculum experience.
    • Shown success in working within a team setting and leading the development and completion of programs that align to business initiatives.
    • Excels at building strong collaborator relationships and working cross-functionally, multi-tasking, organization, and time management.
  
  Knowledge, Skills, and Abilities Required
  
  • Ability to prioritize, clearly communicate project status, collaborate, and work cross-functionally across a multi-level organization.
  • Understanding of new and current training methodologies, theories, and techniques.
  • Excellent written/verbal communication skills, attention to detail, and program management skills.
  • Extensive experience with Learning Management Systems (i.e., Brainshark, Proprofs, Docebo etc.). Sales Enablement Platforms (i.e., Seismic, Allego etc.)
  • Strong experience using MS Office (i.e., SharePoint, Teams, Excel, Word, OneNote)
  • Experience using Power BI
  • Experience with graphics design and PowerPoint.
  
  
  Why Work for Thermo Fisher Scientific?
  
  Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Watch as our colleagues explain 5 reasons to work with us.
  
  Benefits
  
  We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
  
  Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
  
  Apply today! http://jobs.thermofisher.com
  
  Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
  
  Accessibility/Disability Access
  
  Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.
  
  *This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.

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