Genesis10
SalesForce Application Support Analyst
5 days agoWhat's your preference?
Job Description
- Req#: 25-27218
Employer Industry: Staffing and Recruitment Services
Why consider this job opportunity:
- Hourly pay rate up to $38
- Access to additional contract, contract-to-hire, and direct hire positions with various rate ranges
- Comprehensive benefits including medical, dental, vision, and 401K
- Opportunity for career advancement with a supportive and experienced recruiting team
- Work remotely with flexibility in hours, including evening and weekend availability
- Recognition as a top staffing firm with a commitment to work-life balance and career growth
What to Expect (Job Responsibilities):
- Provide customer support to the retail network via phone and Microsoft Teams
- Meet or exceed service level agreements while resolving issues for clients
- Collaborate with team members to achieve common goals and contribute to a positive team environment
- Identify and implement solutions to prevent repeat service tickets
- Utilize Salesforce tools to assist in customer service and support
What is Required (Qualifications):
- Minimum of one year of experience with Salesforce
- Proven ability to meet service level agreements and previous support experience, preferably in ServiceNow
- Strong critical thinking and problem-solving skills
- Excellent time management and organizational skills
- Willingness to work flexible hours, including evenings and weekends as needed
How to Stand Out (Preferred Qualifications):
- Salesforce Admin certification and Salesforce Service Cloud certification
- Experience with APIs and Postman to enhance workflow efficiency
- A proactive approach to continuous improvement and learning
#StaffingServices #Salesforce #RemoteWork #CareerGrowth #CustomerSupport
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Genesis10 is a professional technology services firm providing staffing, workforce optimization and domestic outsourcing solutions.
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