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Salesforce Business Analyst (Service Cloud) - Remote
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Job Description
- Req#: 6649831003
Employer Industry: Healthcare Technology Solutions
Why consider this job opportunity:
- Comprehensive compensation and benefits package, including medical, dental, and vision insurance
- Opportunity for career advancement and professional development within a dynamic organization
- Work in a collaborative environment focused on innovative healthcare solutions
- Engage with cutting-edge artificial intelligence technologies and data-driven solutions
- Support a mission-driven organization dedicated to transforming healthcare for millions
What to Expect (Job Responsibilities):
- Act as the primary liaison between business stakeholders and IT teams, translating business needs into clear, actionable technical requirements
- Lead discovery sessions to gather and document business processes utilizing Salesforce Service Cloud
- Collaborate closely with developers, architects, and QA teams to deliver scalable Salesforce solutions
- Support and train end-users to drive adoption of new tools and functionality, particularly within Customer Support/Call Center environments
- Monitor platform performance and propose continuous improvements aligned with business KPIs
What is Required (Qualifications):
- Active Salesforce Administrator Certification
- 3+ years of hands-on experience with Salesforce (Sales Cloud and/or Lightning)
- Strong understanding of Service Cloud features such as chat, messaging, and case routing
- Proven track record in gathering, documenting, and managing complex business and system requirements
- Excellent communication skills and the ability to translate business needs into technical language
How to Stand Out (Preferred Qualifications):
- Experience with Salesforce Experience Cloud or CPQ
- Bachelor's Degree in Business Administration, Computer Science, or related field
- Experience in the healthcare industry or other regulated environments
- Familiarity with data analysis or SQL
- Experience with wireframes/mockups and UX design tools
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