ADP
SAP Client Tech Support Consultant - Remote
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Job Description
- Req#: 268585
Employer Industry: Payroll and Human Resources Technology
Why consider this job opportunity:
- Competitive salary with opportunities for bonuses
- Opportunity for career advancement and growth within the organization
- Work remotely, providing flexibility in your work-life balance
- Supportive and collaborative work environment
- Chance to contribute to client satisfaction by delivering world-class service
What to Expect (Job Responsibilities):
- Analyze support issues logged in accordance with clients’ Service Level Agreements (SLA)
- Prepare functional specifications and change control requests, including design and configuration details
- Provide consulting services and guidance on design and configuration of complex solutions
- Deliver effective client communications and manage ticket resolution via CRM
- Mentor and provide support to other consultants in areas of expertise
What is Required (Qualifications):
- Bachelor's Degree or equivalent in education and experience
- Minimum of 5 years of proven hands-on SAP Payroll configuration/consulting experience in the US and/or Canada
- SAP certification or equivalent SAP work experience
- Strong knowledge of SAP Payroll/HR applications and US Payroll Processing Methodology
- Excellent verbal and written communication skills
How to Stand Out (Preferred Qualifications):
- Strong problem resolution skills with the ability to work systematically and logically
- Business consulting skills with the ability to manage customer expectations
- Client-focused approach to service delivery
- Ability to mentor and guide other associates in areas of expertise
#Payroll #HumanResources #RemoteWork #CareerGrowth #Consulting
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
ADP offers industry-leading online payroll and HR solutions, plus tax, compliance, benefit administration and more.
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