JTSi

SAP Helpdesk


PayCompetitive
LocationRemote
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: 24-00125
      "WE DO WHAT WE SAY "

      JTSi is a federal government consulting firm, providing technical services to the Federal Government, i.e., DoD, Client and various Civilian Agencies. We are proud to have earned the reputation of honesty, integrity and the ability to build professional long-term relationships with our employees and clients. Please visit our website at www.JTSUSA.com to learn more about who we are and what we do.

      Company Name: - JTSi (Johnson Technology Systems, Inc.)
      Title: SAP Helpdesk
      Citizenship: U.S. Citizenship
      Project: Federal
      Location: Remote
      Time zone: US EST

      Job description
      We are seeking dedicated and motivated SAP IT Support Executives to join our team. The ideal candidates will have work experience in a large organization and be familiar with user support processes and executing Helpdesk operations. This role offers excellent learning opportunities for IT executives looking to expand their skills into the SAP field
      Key Responsibilities:
      • Provide effective user support by addressing and resolving IT-related issues and inquiries.
      • Execute Helpdesk processes efficiently to ensure timely resolution of user problems.
      • Collaborate with team members to troubleshoot and diagnose technical issues.
      • Document and maintain records of support requests, resolutions, and preventive maintenance.
      • Assist in the onboarding of new employees by setting up their IT systems and providing necessary training.
      • Maintain and update knowledge base articles for commonly encountered technical issues.
      • Collaborate with the SAP Helpdesk team to learn and contribute to SAP support operations.
      Requirements:
      • Work experience in IT support within a large organization.
      • Strong understanding of user support processes and Helpdesk operations.
      • Ability to work in rotational shifts, including Saturdays.
      • Excellent communication skills, both written and verbal.
      • Quick learner with a passion for expanding knowledge in the SAP field.
      • Strong problem-solving skills and a customer-oriented mindset.
      • IT certifications (optional but preferred).

  • About the company

      Johnson Technology Systems Inc., Specializes in simplifying complex SAP-based ERP solutions and staff augmentation for Department of Defense customers.