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Scaled Operations Program Manager / Quality Operations Program (Trust and Safety)
This job is now closed
Job Description
- Req#: 07e5796e-4f35-4a6e-939c-015af822c317
Employer Industry: Technology - Online Dating Services
Why consider this job opportunity:
- Salary range up to $138,000 per year
- Opportunity for professional growth with a $3,000 annual Learning & Development stipend after three months of employment
- Comprehensive benefits including 100% paid parental leave for 20 weeks and fertility support of up to $10,000
- Monthly $100 stipend for dates, along with free Hinge Premium for employees and their loved ones
- Collaborative and inclusive work culture with eight Employee Resource Groups (ERGs)
- Commitment to diversity and equal opportunity employment
What to Expect (Job Responsibilities):
- Develop and implement scalable quality assurance (QA) frameworks for content moderation
- Establish key performance indicators (KPIs) to measure agent performance and decision accuracy
- Identify gaps in moderation workflows and recommend continuous improvement initiatives
- Partner with various teams to create calibration processes aligned with policy guidelines
- Analyze QA data to generate actionable insights for operational efficiency
What is Required (Qualifications):
- Minimum of 3 years of experience in quality assurance, content moderation, or trust & safety operations
- Deep understanding of Trust & Safety and risk management processes
- Strong data analysis skills with experience in QA tools and statistical insights
- Proven ability to design and optimize QA frameworks in high-volume settings
- Excellent written and verbal communication skills for conveying complex concepts
How to Stand Out (Preferred Qualifications):
- Experience with large-scale vendor management and regulatory compliance in content moderation
- Familiarity with AI-driven moderation tools and workflow automation solutions
#OnlineDating #QualityAssurance #TrustAndSafety #CareerGrowth #DiversityAndInclusion
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In the 20+ years since we pioneered online dating, hundreds of millions of members from all ages, races, genders, sexual orientations, and backgrounds have used our apps to form meaningful connections. We’re still on the cutting edge of bringing people together, revolutionizing the way people connect.
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