Remote Jobs
Scheduler, Call Center
This job is now closed
Job Description
- Req#: RQ4028521
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $24.79 per hour
- Comprehensive benefits package and recognition programs to support professional growth
- Opportunity for career advancement within a leading healthcare organization
- Flexible remote work options available after the initial training period
- Supportive work environment focused on delivering exceptional patient care
- Engage in a role that directly impacts patient experiences and satisfaction
What to Expect (Job Responsibilities):
- Manage a high volume of inbound calls, averaging 70-90 calls per day, to assist patients and referring providers
- Coordinate patient registration and scheduling processes to ensure timely appointments
- Document and maintain accurate patient information in compliance with established procedures
- Provide excellent customer service by addressing inquiries, complaints, and offering service recovery when necessary
- Maintain confidentiality and adhere to HIPAA guidelines while handling sensitive information
What is Required (Qualifications):
- High School Diploma or Equivalent required
- 1-2 years of customer service experience preferred, or 0-1 year in a call center environment
- Strong computer skills, including proficiency in Microsoft Outlook and Excel
- Excellent communication and interpersonal skills
- Ability to handle sensitive information with discretion and maintain attention to detail
How to Stand Out (Preferred Qualifications):
- Experience in a healthcare-related call center or customer service role
- Familiarity with referral triage processes and insurance stipulations
- Ability to work effectively in a fast-paced environment
- Strong problem-solving skills and ability to prioritize tasks
- Experience with electronic health record systems
#HealthcareServices #CustomerService #CareerOpportunity #RemoteWork #PatientCare
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