Aspen Dental
Scheduling Center Agent
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Job Description
- Req#: R2025-015684
Work with patients to schedule appointments, as the f irst point of contact for new patients calling to book an appointment or learn about Aspen Dental services
Answer inbound calls in a high-volume environment, while compassionately handling questions/concerns
Listen empathetically and think critically to understand patient needs, u se trained sales and customer service techniques to set appointments . F ocus on appointment acceptance and customer care to reach individual and call center goals .
Additional duties as assigned by the Call Center Leadership team
High School Diploma or equivalent required
1+ years of customer service experience required ( retail, call center, or hospitality preferred ), with ability to answer calls in a high-volume call center environment strongly preferred
Desire to succeed in a fast-paced, goal and consumer driven environment
Communication skills, with the ability to speak clearly and professionally
Tech-savvy - Ability to navigate provided technology efficiently
Must have Cable/Fiber connect internet , with ability to hardwire the internet within 6 feet of the router (no WiFi /cellular/hotspot), and be at least 100 Mbps download and 10 Mbps upload
Must have a quiet, HIPPA compliant, private workspace
Some evening and weekend scheduling availability required
Spanish-English bilingual candidates are encouraged to apply . Additional compensation is offered for designated Spanish-speaking roles.
Pay rate: $15.50 /per hour, plus eligibility for performance-based bonuses paid monthly and pay rate increases at 90 and 180 days .
Various full and part-time shifts available
Comprehensive Health, Dental and Vision insurance offerings
Paid time off
401K – with generous company match
Aspen Dental has over 1000 locations that are focused on providing dental services to all patients . W e focus on breaking down the barriers that make it hard for patients to keep up with their dental health, affordability, transparency, and access.
Work from home as a Scheduling Center Agent where you will partner with our patients to schedule their appointment(s), providing them critical access to care and improved dental health.
We have full-time and part-time positions available. Virtual training classes begin soon , don’t miss your opportunity to say YES to a career with Aspen Dental and make an impact o n people’s lives. Most importantly, y ou’ll be part of an organization that offers career development and pathing so that you can better your quality of life while helping patients do the same.
Job Duties:
Job Requirements:
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Apply today for immediate consideration and begin your career journey with Aspen Dental!
About the company
Aspen Dental Management, Inc. is a dental support organization, a dental practice management corporation that provides business support and administrative services in the US. Its headquarters is in DeWitt, New York.
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