• Job Description

  Req#: 041178a3-7dcb-435b-bd57-79d50c48e223
  Employer Industry: Virtual Healthcare Services
  
  Why consider this job opportunity:
  - Salary up to $67,000 with bonus potential
  - Flex PTO policy (3-5 weeks per year recommended) plus 11 paid company holidays
  - Comprehensive medical, dental, vision, life, and AD&D insurance with significant employer contributions
  - Opportunity to work from home with a monthly stipend for home internet expenses
  - Engaging and supportive work environment focused on mental health and eating disorder treatment
  - Commitment to diversity, equity, inclusion, and belonging within the company culture
  
  What to Expect (Job Responsibilities):
  - Respond promptly to onboarding tasks for new patients and families
  - Schedule initial intake sessions and activate patient accounts to ensure a smooth treatment journey
  - Educate patients on the treatment model and expectations during onboarding
  - Manage provider schedules and collaborate on coverage as needed
  - Conduct outreach to patients with appointment gaps to enhance attendance
  
  What is Required (Qualifications):
  - Bachelor’s degree in health sciences, business administration, communications, or a relevant field
  - Minimum of 2 years of experience in a customer/patient success or support role
  - Knowledge of HIPAA policies and procedures
  - Proficiency with digital communication and software platforms (e.g., Slack, G-suite, Zoom)
  - Strong organizational and time management skills
  
  How to Stand Out (Preferred Qualifications):
  - Experience working in a virtual or remote healthcare environment
  - Familiarity with electronic medical record systems
  - Demonstrated passion for mental health advocacy and patient support
  - Strong communication skills and ability to manage cross-functional relationships
  - Ability to adapt to a fast-paced, dynamic work environment
  
  #VirtualHealthcare #CustomerSupport #MentalHealth #RemoteWork #DiversityAndInclusion
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

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