• Job Description

  Req#: RQ4009641
  Employer Industry: Healthcare Services
  
  Why consider this job opportunity:
  - Opportunity to work in a dynamic healthcare environment impacting patient experience
  - Flexible remote work option, allowing for a stable and secure workspace
  - Diverse and inclusive workplace culture, welcoming applicants from various backgrounds
  - Monday through Friday schedule with multiple shift options available
  - Comprehensive training provided for new hires, enhancing career development
  
  What to Expect (Job Responsibilities):
  - Manage 100-200 inbound and outbound calls daily to schedule or reschedule appointments for Neurology, Orthopedics, and Cardiovascular patients
  - Complete patient registration and address online requests to ensure timely service
  - Adhere to standard operating procedures while maintaining a high-quality service level
  - Utilize multiple computer programs and monitors to efficiently handle scheduling tasks
  - Collaborate with patients, providers, and other stakeholders to improve healthcare delivery
  
  What is Required (Qualifications):
  - High School Diploma or equivalent required; Associate's degree preferred
  - Minimum of 1 year of experience in a medical office, healthcare, or relevant field
  - Strong customer service background, particularly in a contact/call center environment
  - Proficient in Microsoft Office products, including Outlook and Excel
  - Ability to work in a fast-paced environment and manage multiple tasks simultaneously
  
  How to Stand Out (Preferred Qualifications):
  - Experience with Epic or other cloud-based electronic health record (EHR) systems
  - Previous experience in a high-volume call center setting
  - Familiarity with HIPAA regulations and maintaining patient confidentiality
  - Excellent organizational skills and attention to detail
  - Ability to adapt to changing business needs and work flexible hours
  
  #HealthcareServices #RemoteWork #CustomerService #DiversityandInclusion #CareerDevelopment
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

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