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Scheduling Specialist I
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Job Description
- Req#: R-65933
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Healthcare benefits for full-time and part-time positions from day one, including vision and dental coverage
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on patient scheduling and satisfaction
- Regular work hours with a consistent schedule, Monday to Saturday
What to Expect (Job Responsibilities):
- Answer incoming calls and make outgoing calls to schedule patients, ensuring adherence to physician-specific scheduling guidelines
- Collect and maintain accurate patient information related to registration and insurance
- Provide one-call resolution whenever possible for patient inquiries
- Process multi-channel messages related to appointments, referrals, prescriptions, and complaints
- Assist with training initiatives for new hires and support team members in daily work assignments
What is Required (Qualifications):
- Minimum educational requirement: High School Diploma or Equivalent (GED)
- Minimum of 1 year of customer service experience
- Proficient in medical terminology and computer literacy, including navigating multiple programs and monitors
- Strong communication skills and ability to work effectively in a team
- Ability to meet quality and service goals related to contact center metrics
How to Stand Out (Preferred Qualifications):
- Experience in a healthcare-related customer service role
- Familiarity with appointment scheduling processes and insurance information
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously
- Knowledge of electronic health records or similar systems
#HealthcareServices #CustomerService #CareerOpportunity #HealthcareBenefits #Teamwork
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