Remote Jobs
Scheduling Specialist I
This job is now closed
Job Description
- Req#: R-79739
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from the comfort of your home in Pennsylvania
- Comprehensive healthcare benefits available from day one, including vision and dental
- Supportive and collaborative work environment that values diversity
- Chance to contribute to patient care and satisfaction while working with a dedicated team
What to Expect (Job Responsibilities):
- Answer incoming calls and make outgoing calls to schedule patients according to physician-specific guidelines
- Collect and maintain accurate patient registration and insurance information
- Provide one-call resolution for patient inquiries and direct non-scheduling calls to the appropriate department
- Process multi-channel messages related to patient and physician requests, such as appointments and prescriptions
- Achieve and maintain quality and service goals related to contact center metrics
What is Required (Qualifications):
- Minimum educational requirement: High School Diploma or Equivalent (GED)
- Minimum of 1 year of related work experience
- Proficiency in medical terminology and computer skills, including navigating multiple programs/screens
- Ability to match patient preferences with scheduling guidelines to provide efficient appointment scheduling
- Strong communication skills to effectively assist patients and collaborate with team members
How to Stand Out (Preferred Qualifications):
- Experience in a healthcare contact center or similar environment
- Familiarity with electronic health records (EHR) systems
- Ability to train and assist new hires in the contact center
- Knowledge of insurance processes and patient registration
- Strong problem-solving skills to enhance patient satisfaction
#HealthcareServices #RemoteWork #CareerOpportunity #DiversityInclusion #PatientCare
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