Why USAA?

This position is a hybrid work type and can be based in one of the following locations: San Antonio, TX; or Phoenix, AZ. Hybrid roles help employees gain the best of both worlds – collaborating in-person in the office and working from home when needed to achieve focused results.

Responsible for ensuring teams live Agile values and principles and follows processes and practices that the teams agree they will use within Agile (i.e. Scrum, Kanban, SAFe, etc.) frameworks to self-organize while delivering value to customers. The Scrum Master is a true leader and champions the Agile demeanor through effective guidance, coaching, education and through removal of impediments to team progress. This role is responsible for building hard-working teams focused on constantly improving team dynamics and performance.

The Opportunity

What you'll do:

• Provides hands-on facilitation of major Agile ceremonies across multiple development teams; consults with and advises teams (including the Product Owner) to support a smooth working transition to Agile practices.
• Enables continuous improvement and facilitates communication across teams to proactively manage dependencies and remove impediments and establish standards for Agile processes and tools.
• Supports and educates product owners, especially with respect to refining and managing the product backlog and decision making.
• Influences and facilitates the empowerment of a self-organizing team. Schedules and facilitates cross-functional meetings.
• Ensures appropriate progress tools, information radiators, and reports effectively provide transparency on team’s progress/productivity per Enterprise standards.
• Performs risk, issue, and dependency management for their teams and ensures compliance with company and regulatory policies and procedures.
• Ensures release management practices align to enterprise standards and leverages existing change management routines as needed. Acts as Agile SME to teams, product owners, and management.
• Embraces continuous learning by participating in Scrum Master Community of Practice
• For technology related efforts: Understands release-when ready, test-driven development, continuous integration, product demonstration and other technical engineering practices and encourages teams to demonstrate them.
• Adheres to Enterprise Project Management Office (EPMO) processes, procedures, controls, standards, tools and templates (as required).
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree
• 4 years of relevant experience in process improvement, project management, software engineer, or business/requirements analysis to include relevant work experience with Agile/Scrum.
• Knowledge of multiple Agile delivery frameworks (e.g., Kanban, Scrum, XP, Lean, SAFe, DevOps)
• Knowledge of compliance and risk management frameworks.
• Advanced working knowledge of Microsoft Office products.

What sets you apart:

• Experience supporting Agile engineering teams including JAVA Rest APIs, Kafka, or Talon development.
• Experience in enterprise IT, data management, or shared services at a major financial institution.
• Experience managing delivery team roles and workflows in systems of record such as JIRA and Rally.
• Experience managing execution and delivery of code development, from story writing to production, in a timely and predictable manner.
• Technical fluency: comfortable understanding and discussing technology concepts and how they impact collaborator needs.
• Experience with solving team level issues, and driving to resolution.
• US military experience through military service or a military spouse/domestic partner [optional]

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $86,320 - $165,340.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.