• Job Description

  Req#: 90378467

  Service Delivery and Change Lead
  Glasgow

  As a Barclays Service Delivery and Change Lead, you will have an exciting chance to be responsible for ensuring the safe and successful delivery of major changes into Group Financial Crime Operations including requirements, scoping, training, migration/implementation all to be formally tracked and reported under the Business Readiness Permit to Operate framework. In your role, you will work in the Service Delivery & COO (SD&C) function, which consists of colleagues based across 3 sites in Bournemouth Glasgow and Noida.

  Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

  At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

  What will you be doing?
  • Being responsible for 5 to 10 change analysts
  • Working collaboratively with multiple functions including Global Financial Crime Operations, Financial Crime Compliance, Technology and Business Change
  • Providing support and guidance to the business on the impact of change, through effective communication
  • Managing a team of analysts, establishing high performance work standards through effective institution of performance development standards
  • Overseeing major technical deployments into the global operational teams via the GFCO Deployment Centre methodology and supporting Global Financial Crime Operations
  • Liaising with external vendors, programme leads and colleagues in Technology/Change roles ensuring policy and regulatory risks are known and managed

  
  What we’re looking for:
  • Demonstrable experience working in a similar type of role
  • Dynamism, self-starter with an ability to identify key risks, solve problems and then communicate findings and insights to peers and senior management
  • Using different tools to prioritise and coordinate a book of work within demanding deadlines across multiple teams
  • Sharing knowledge within and across teams and the wider business, championing best practice and collaborating with subject matter experts

  Skills that will help you in the role:
  • Team management exposure
  • Experience in working, leading and delivery change within a time bound regulatory driven operation

  
  Where will you be working?
  Our new state-of-the-art Campus, right in the heart of Glasgow is a hub of creative collaboration. A place where everyone can bring their true selves to work and reach their full potential. Home to 5,000 of our colleagues, our Tradeston campus will support the community in more ways than one - by creating thousands of new career opportunities and celebrating local artists. A short walk from Central Station on the south of the Clyde, it will be a key location for the Barclays business that will deepen our ties with the city and its communities.

  
  #LI-Hybrid

• About the company

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