• Job Description

  Req#: 12993
  Career Readiness Learning Objectives
  · The Office Assistant will collaborate with all constituents in a positive manner, asking appropriate questions, and maintaining a calm demeanor regardless of the energy of the person they are speaking with. (Career and Self-Development, Communication, Professionalism)
  
  
  · The Office Assistants will manage their own schedule whenever possible to maintain the most effective use of their scheduled hours. These roles often require working in pairs for some duties (room checks) and individual work (building inspections, lockouts), and there is rarely time to micromanage these positions. (Career and Self-Development, Leadership, Teamwork)
  
  
  · The Office Assistant has the potential to assist all students, parents, families, and visitors who are present with a need. Many times, they are the first faces that our visitors speak with, and they must work with each other regardless of their local or global differences. (Equity & Inclusion, Professionalism)
  
  
  · The Office Assistant may be the first to learn of a concern that comes to the Main office. We trust them (with guidance and training) to direct the information and/or request to the appropriate professional staff member or to know when they already have access to the information the guest is seeking. (Communication, Critical Thinking, Technology)
  
  
  Position Summary:
  The Student Development and Engagement/Residence Life Office Assistant plays a vital role within the Student Development and Engagement Team, supporting both office operations and campus-wide initiatives. This position demands a keen attention to detail, along with a working knowledge of, or willingness to learn, administrative processes, university housing policies, and the specifics of residential buildings.
  
  
  Key Responsibilities
  · Office Operations: The Office Assistant will manage daily office operations, including providing receptionist support to visitors, directing traffic, and assisting office visitors. This role requires effective communication skills to exchange information, resolve issues, and respond to requests for information.
  · Collaboration: The Office Assistant is expected to work cohesively with fellow assistants as part of a unified team, contributing to the effective management and transitions related to student housing.
  · Special Events & Routine Tasks: The Office Assistant will assist with special events, and office functions, and perform routine tasks as assigned. The position will involve alternating between roles at the side desk, answering telephone calls, and serving as a greeter at the front desk.
  · Mission Support: The Office Assistant must actively support and promote the University's inclusive mission and demonstrate a commitment to serving its diverse student population.
  
  
  Dates of Employment
  July 1, 2024 – June 30, 2025 (varies according to semester dates and breaks)
  
  
  Vacation Time
  · Applicants should disclose any anticipated absences to their supervisors during the interview process.
  · Requested time off must be requested in writing at least two weeks in advance to be considered for approval.
  · Unapproved absences (including no call/no show, planned absence over 3 days, etc.) may result in corrective action.
  
  
  Performance Evaluations/Feedback/Experience
  Supervisors will meet with the Office Assistant to review the job description, establish goals, and outline expectations for employment. Weekly meetings will be scheduled to review progress, performance, skill development, information sharing, etc. Evaluation and feedback will occur continuously with specific meetings to address positive and/or negative behaviors as needed.
  
  
  Confidentiality
  The Office Assistant is expected to possess a fundamental understanding of office and business etiquette, maintain strict confidentiality, and will be required to sign a confidentiality agreement.
  
  
  Contact with Others
  The Office Assistant will interact with administrators, faculty, staff, parents, students, and guests both in person and via telephone. Additionally, the Office Assistant may engage with the public, responding to inquiries professionally and courteously.

• About the company

  Gannon University is a private Catholic university in Erie, Pennsylvania.

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