Remote Jobs
Seasonal Call Center Agent-24/7 Call Center
5 days agoWhat's your preference?
Job Description
- Req#: i9AqceEPS2T7
- $19-21/hr
- Work from home!
- Medical, Dental, Vision (Free medical plan option for employee)
- 401k with 4% company match
- PTO, Paid Holidays, Paid Wellness Time
- Company provided laptop, monitor, and headset.
- Seasonal schedule includes working April-September based on business needs, full time employment may be an opportunity
- Shift could include days, swing, graves, weekends and holidays depending on business needs
- Answer inbound calls and schedule service appointments
- Respond to and resolve voicemail messages, abandoned and missed calls from customers
- Respond to customer requests (email, webchat, text) to resolve issues
- Deliver call scripts clearly, be compelling, and personable
- Adhere to the company's plan for resolving customer complaints quickly and favorably
- Maintain and update customer database with complete and accurate information.
- Communicate with dispatch to ensure customers receive 5 Star Service
- Provide additional support to the team as needed
- HS Diploma or GED
- 2+ year of customer service experience in a phone based role
- Experience working in the home services industry preferred
- Multitask by completing phone and computer work simultaneously
- Capability to type at least 40 WPM
- Proficiency with Microsoft Office or Google Suite
- Clear, kind, and energetic phone presence
- Ability to work fast paced and remain organized
- Must be a U.S. Resident
T3 Services Group: Currently operating in 4 states and supporting 7 locations, T3 Services Group is Transforming the Trades one customer at a time with our top notch residential HVAC, Plumbing, & Electrical services. We operate under a philosophy of running our business in new and unconventional ways that elevate the experience customers have when we enter their home. Are you ready to transform the trades? Apply today!
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