• EXTRA $1 FOR EVERY HOUR WORKED ON A SATURDAY!!
• EXTRA $1 FOR EVERY HOUR WORKED ON OUR 1:30 PM TO 10 PM SHIFT!!!
• MULTIPLE SHIFTS AVAILABLE!!!

JOB PURPOSE

At Sports Endeavors you are the voice of the brand and your role is to drive a legendary experience with all customer touch points. We're looking for energized team players with prior customer service experience where you've proven your service skills through providing exceptional customer service, excelled against productivity standards, and shown your ability to problem solve and communicate effectively in both oral & written form. Come join a team where your hard work, dedication, team work and innovation are appreciated and celebrated.

MAJOR ACCOUNTABLITIES/ESSENTIAL DUTIES

RESPONSIBILITIES:

• Customer Support: Front Line Customer Support for all Brands: Soccer.Com, World Soccer Shop and 431 Sports. Guiding customers into a legendary experience
• Answering inbound customer interactions while providing accurate information regarding products, orders placed, package tracking, shipping and other assistance to help meet and exceed customers' needs- first call resolution..
• Ability to be detailed oriented with good organizational and time management skills.
• Maintains strong professional relationships with customer base, and takes a proactive approach to resolve customer complaints through identifying the root cause of the issue and makes best recommendations for resolution.
• Understanding of all key soccer SEI Brands- Soccer.com, World Soccer Shop, 431 Sports.
• Participate enthusiastically and show commitment to the team to meet or exceed team goals and achieve legendary service standards.
• Ability to be detailed oriented with good organizational and time management skills.
• Possess and achieve the ability to meet Representative/Varsity level service standards
• Must be able to work any shift and rotate between shift schedules when needed as flexibility allows us to service exceptionally.

QUALIFICATIONS:

• Must be customer service oriented
• Must possess and demonstrate great customer service skills including verbal/written communication skills, active listening and problem solving skills.
• We're looking for outgoing and friendly personalities that come naturally, great tone, excellent listening skills
• Must have a pleasant telephone voice and be able to prove correct knowledge/use of spoken English
• Outstanding critical thinking skills a must to solve problems and share feedback opportunities with appropriate areas
• Must have experience working within a team environment, be a Team Player
• Be able to effectively navigate the internet; ability to use search engines and toggle between sites and windows is needed.
• Knowledge of Soccer/Volleyball/Baseball/Softball would be a plus.
• Must be able to sit for extended periods of time.
• Must be able to work afternoon and/or evening hours as well as weekends.
• Must be able to attend a scheduled two week paid training period.

COMPETENCY STATEMENT(S):

• Accountability - Ability to accept responsibility and account for his/her actions, take responsibility and ownership, open to positive criticism.
• Accuracy - Ability to perform work accurately and thoroughly in a timely manner.
• Communication, Oral - Ability to communicate effectively and professionally with others using the spoken word.
• Communication, Written - Ability to professionally communicate in writing clearly and concisely.
• Customer Oriented - Ability to take care of the customers' needs while following company procedures.
• Empathetic - Ability to appreciate and be sensitive to the feelings of others.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Honesty / Integrity - Ability to be truthful, maintain high level of confidentiality and be seen as credible in the workplace.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems, use good judgement, be accurate and precise.
• Relationship Building - Ability to effectively build relationships with customers and co-workers. Encourage others to do well by assisting when needed and promoting Departmental cooperation, Team player.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

SKILLS & ABILITIES:

Education: High School Diploma required. Bachelor's degree preferred.

Experience: Prior customer service experience required, desired within a contact center setting.

Computer Experience: Proficient in Microsoft Office, prior experience with customer management software is preferred, especially SAP CRM.