Employer Industry: Educational Materials and Curriculum Development

Why consider this job opportunity:
- Hourly pay of $19/hr
- Opportunity to gain valuable experience in customer service within the education sector
- Work remotely with a flexible schedule covering call center hours between 7 AM and 8 PM EST
- Collaborative and supportive team environment focusing on customer satisfaction
- Chance to work for a mission-driven organization dedicated to improving educational outcomes

What to Expect (Job Responsibilities):
- Assist customers via incoming calls, voicemails, emails, and web inquiries about print products and professional development
- Route inquiries to the appropriate teams for assistance and support
- Maintain clear and meticulous records of customer interactions using the organization's CRM tool
- Track orders through various stages of fulfillment and assist in CRM data validation
- Collaborate with other team members to ensure effective service delivery

What is Required (Qualifications):
- High school degree with a minimum of 1-3 years' experience in a customer service-related field
- Self-motivated with excellent problem-solving skills
- Exceptional verbal and written communication skills
- Highly proficient in Microsoft Office
- Ability to work remotely in a professional and secure environment

How to Stand Out (Preferred Qualifications):
- Experience utilizing Salesforce or other CRM software
- Strong ability to handle difficult situations with poise
- Willingness to learn about company products and policies to assist customers effectively

#CustomerService #RemoteWork #EducationalMaterials #CareerOpportunity #TeamCollaboration

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