• Job Description

  Req#: A1313-25-0002?language=en&page=695&sort=publicationDateDesc

  Job summary

  To provide full secretarial support to the medical secretarial team. To assist the team with their day to day activities, acting as a focal point between patients, doctors and other medical staff.

  The hours must include working on a Monday and a Friday all day.

  Main duties of the job

  • To work under the direction of the secretarial team.
  • To have knowledge of the dictation service in order to offer support. This may include the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner
  • To offer support to patient queries which could include liaising with other services such as hospitals.
  • To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure
  • To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries
  • To assist with the gathering of statistics and information when required
  • To provide cover for members of the secretarial team during periods of sickness and annual leave
  • To receive and despatch mail and maintain a pending system.
  • Liaise between doctors and patients, answer patient queries
  • Liaise with other healthcare professionals
  • Work through task lists as appropriate
  • To undertake any other reasonable duties within the skills of the post holder as required by the practice.
  • To book E-referral appointments for patients.
  • Oversee worklists on the ERS system
  • Assist the EZ Doc team with completion of tasks.

  About us

  We are a vibrant, family-friendly, supportive team.

  We have 17,500 patients, 7 partners and 3 salaried doctors, plus a full primary health care team.

  Training will be given for the role though experience is preferred.

  Details

  Date posted

  01 August 2025

  Pay scheme

  Other

  Salary

  £13.27 an hour

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  A1313-25-0002

  Job locations

  Winyates Centre

  Redditch

  Worcestershire

  B98 0NR

  
  

  Job description

  Job responsibilities

  Job Summary :

  To provide full secretarial support to the medical secretarial team. To assist the team with their day to day activities, acting as a focal point between patients, doctors and other medical staff.

  Job Responsibilities :

  • To work under the direction of the secretarial team.
  • To have knowledge of the dictation service in order to offer support. This may include the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner
  • To offer support to patient queries which could include liaising with other services such as hospitals.
  • To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure
  • To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries
  • To assist with the gathering of statistics and information when required
  • To provide cover for members of the secretarial team during periods of sickness and annual leave
  • To receive and despatch mail and maintain a pending system.
  • Liaise between doctors and patients, answer patient queries
  • Liaise with other healthcare professionals
  • Work through task lists as appropriate
  • To undertake any other reasonable duties within the skills of the post holder as required by the practice.
  • To book E-referral appointments for patients.
  • Oversee worklists on the ERS system
  • Assist the EZ Doc team with completion of tasks.

  Confidentiality :

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  • In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

  Health & Safety :

  The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

  • Using personal security systems within the workplace according to practice guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
  • Making effective use of training to update knowledge and skills
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
  • Reporting potential risks identified.

  Equality and Diversity :

  The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

  Personal/Professional Development :

  The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

  Quality :

  The post-holder will strive to maintain quality within the practice, and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
  • Work effectively with individuals in other agencies to meet patients needs
  • Effectively manage own time, workload and resources.

  Communication :

  The post-holder should recognize the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognize peoples needs for alternative methods of communication and respond accordingly.

  Contribution to the Implementation of Services :

  The post-holder will:

  • Apply practice policies, standards and guidance
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work
  • Participate in audit where appropriate.

  Job description

  Job responsibilities

  Job Summary :

  To provide full secretarial support to the medical secretarial team. To assist the team with their day to day activities, acting as a focal point between patients, doctors and other medical staff.

  Job Responsibilities :

  • To work under the direction of the secretarial team.
  • To have knowledge of the dictation service in order to offer support. This may include the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner
  • To offer support to patient queries which could include liaising with other services such as hospitals.
  • To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure
  • To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries
  • To assist with the gathering of statistics and information when required
  • To provide cover for members of the secretarial team during periods of sickness and annual leave
  • To receive and despatch mail and maintain a pending system.
  • Liaise between doctors and patients, answer patient queries
  • Liaise with other healthcare professionals
  • Work through task lists as appropriate
  • To undertake any other reasonable duties within the skills of the post holder as required by the practice.
  • To book E-referral appointments for patients.
  • Oversee worklists on the ERS system
  • Assist the EZ Doc team with completion of tasks.

  Confidentiality :

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  • In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

  Health & Safety :

  The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

  • Using personal security systems within the workplace according to practice guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
  • Making effective use of training to update knowledge and skills
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
  • Reporting potential risks identified.

  Equality and Diversity :

  The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

  Personal/Professional Development :

  The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

  Quality :

  The post-holder will strive to maintain quality within the practice, and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
  • Work effectively with individuals in other agencies to meet patients needs
  • Effectively manage own time, workload and resources.

  Communication :

  The post-holder should recognize the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognize peoples needs for alternative methods of communication and respond accordingly.

  Contribution to the Implementation of Services :

  The post-holder will:

  • Apply practice policies, standards and guidance
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work
  • Participate in audit where appropriate.

  Person Specification

  Experience

  Desirable

  • Medical secretarial experience.
  • Knowledge of working in a GP Practice.

  Qualifications

  Essential

  • IT literate,
  • Working in an office environment,
  • Grade A - C in English or equivalent.

  Desirable

  • Medical Secretarial Skills

  Person Specification

  Experience

  Desirable

  • Medical secretarial experience.
  • Knowledge of working in a GP Practice.

  Qualifications

  Essential

  • IT literate,
  • Working in an office environment,
  • Grade A - C in English or equivalent.

  Desirable

  • Medical Secretarial Skills

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Winyates Health Centre

  Address

  Winyates Centre

  Redditch

  Worcestershire

  B98 0NR

  
  

  Employer's website

  https://www.winyateshc.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Winyates Health Centre

  Address

  Winyates Centre

  Redditch

  Worcestershire

  B98 0NR

  
  

  Employer's website

  https://www.winyateshc.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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