• Job Description

  Req#: 4072433

  About Us:
  The City of Glendale's Water Services Department provides over 250,000 residents with safe, reliable, and high-quality water and wastewater services. Glendale Water Services promotes industry best practices, leadership, and innovation to ensure our employees put public health and the vitality of our community first!
  The Role:
  	The Water Services Security Officer provides security for the City's water and sewer critical infrastructure. Duties include monitoring video surveillance, alarms, and access control systems; patrolling water/wastewater plants and remote sites; managing inbound calls and dispatching service responders; and documenting and reporting suspicious activity.
  Salary:
  This salary range will be effective 7/1/23 pending City Council approval. This position is a Grade 307 with an annual salary between $36,898.94 - $55,349.06
  Benefits:
  The City of Glendale offers a generous benefits package with competitive rates that become effective the 1st of the month following 30 days of employment. You can review the FY23 Benefits Guide or visit the City of Glendale’s Benefits page for more information.
  Holiday, Vacation, and Sick Leave:
  	Regular status position’s offer: The City of Glendale observes 10.5 holidays per year, and full-time employees are also granted an additional 16 hours of holiday special leave per calendar year to celebrate their cultural or religious holidays. Vacation leave accrues at 5.33 hours per pay period (138 hours per year), and increases to 6.12 hours after 5 years, and to 7.6 hours after 10 years of service. Sick leave accrues at 4.4 hours per pay period (114 hours per year).
  Retirement:
  	This position participates in the Arizona State Retirement System (ASRS). Contribution is mandatory, and the current contribution rate is 12.17%.

  1. Monitors CCTV, alarm and access control systems, and other physical security and emergency systems.
  2. Conducts vehicle and foot patrols of water and wastewater critical infrastructure sites.
  3. Reports and records site security deficiencies, suspicious activities, and emergencies.
  4. Monitors employee, visitor, and vehicle ingress and egress and prevents unauthorized access to restricted areas.
  5. Monitors personnel working in hazardous conditions to ensure their safety.
  6. Documents activities and prepares incident reports.
  7. Manages inbound calls; identifies and assesses customers’ needs; and coordinates and dispatches after-hour emergency service responders.
  8. Operates portable radios and/or phones to maintain police contact.
  9. Performs other related duties as assigned.
     

  Minimum Qualifications:
  Two years of experience as a security officer or police officer.
  
  The preferred candidate for this role will have previous experience securing critical infrastructure such as roadways, railways, or electrical or water utility infrastructure.
  
  Knowledge of:
  Industrial security practices
  Electronic security alarms and systems
  CCTV security monitoring
  General
  
  Skill in:
  Analyzing and reacting to emergency situations
  
  Ability to:
  Work independently
  handle difficult customers and use tact and discretion to address concerns
  Communicate effectively verbally and in writing
  Use computers and various software applications
  
  Any equivalent combination of training and experience that provides the required knowledge, skills and abilities is qualifying.
  
  Special Requirements:
  
  

  • Valid Arizona driver's license.
  • May be required to work evenings, weekends and holidays.
  • Applicants will be required to undergo drug testing prior to employment and will be subject to further drug and alcohol testing throughout their period of employment in accordance with the City of Glendale Substance Abuse policy.

  
  Success Factor Classification Level - Foundational:
  

  Success Factors	Definitions	Classification Levels
  Personal Accountability & Integrity	Takes personal responsibility for the quality and timeliness of work and in complying with organizational rules, policies and procedures. Earns others’ trust and respect through consistent honesty and professionalism.	Foundational, Professional/Supervisory, Managerial, Executives
  Teambuilding & Collaborative Relationships	Inspires and fosters team commitment, spirit, pride and trust; develops cooperative working relationships with others.	Foundational, Professional/Supervisory, Managerial, Executives
  Effective Communication	Conveys information respectfully, credibly, and effectively.	Foundational, Professional/Supervisory, Managerial, Executives
  Continuous Learning & Development	Assesses and recognizes own strengths and weaknesses; takes initiative in pursuing self-development and learning to expand skills and increase knowledge.	Foundational, Professional/Supervisory, Managerial, Executives
  Commitment to Service Excellence	Strives to excel in meeting the needs of both internal and external customers in a fair and equitable manner. Delivers high-quality services with a commitment to continuous improvement.	Foundational, Professional/Supervisory, Managerial, Executives
  Innovation	Applies original thinking in approach to job responsibilities and to improve processes, methods, systems or services.	Foundational, Professional/Supervisory, Managerial, Executives

  Physical Requirements:
  Extensive periods of walking or sitting.
  
  Working Conditions:
  Exposure to varying weather conditions. Work environment may include chemicals hazards.

• About the company

  Policy Statement Regarding City of Glendale Social Media Pages The City of Glendale provides social networking links for informational and marketing purposes only and assumes no responsibility for the content or management of information not posted...

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