About Lowe's
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Bengaluru, Lowe’s India develops innovative technology products and solutions and delivers business capabilities to provide the best omnichannel experience for Lowe’s customers. Lowe’s India employs over 4,200 associates across technology, analytics, merchandising, supply chain, marketing, finance and accounting, product management and shared services. Lowe’s India actively supports the communities it serves through programs focused on skill-building, sustainability and safe homes. For more information, visit, www.lowes.co.in .

Job Summary :

The role of Site Navigation is to strategically evaluate the online product findability experience for customers as it relates to the browse experience while also evaluating the industry to create and test data driven ways to improve upon the customer’s shopping experience with Lowe’s.

The Sr. Analyst, Global Navigation will provide internal and external research and/or benchmarking, review/analyze customer information and other relevant data, conduct analysis, while also providing insights and recommendations within their assigned area.

The Sr. Analyst will track, analyze, report, and lead final key customer engagement metrics to ensure categories within their assigned area follow best practices and perform to site standards to meet financial objectives. They will actively create action plans and delegate to address key opportunity areas. The Sr. Analyst will serve as a member of a team of peers and will be expected to help coach and develop less experienced analysts:

Role & Resposibilities :

• Applies proven analytical and problem-solving techniques and skills to evaluate the overall relevancy and efficacy of customer browse paths and category navigation
• Builds browse path expertise to deliver best-in-class customer product findability experience and stays up to date with current and evolving product taxonomy best practices and functionality.
• Support Cross functional partnership with Brand Advocate, Online Merchandising, Product Management, Data Science, Category Experience, Site Operations, Content working with Analysts-Directors
• Collaborate with IT, technical product management and data science partners on intent-based, personalized navigation efforts by delivering business requirements, defining UAT/QC plans for AB tests and new product launches, and presenting recommendations based on industry best practices and competitive review.
• Maintains product attributes to power faceted navigation and onsite search, ultimately helping customers find products online
• Assists in developing and maintaining the customer-facing hierarchy structure and category specific attribute model
• Provides insights, competitive intelligence, and data driven recommendations to the manager of their assigned area.
• Maintains knowledge and awareness of best practices within the company, competitors, and retail industry. Works with their manager to introduce and disseminate best practices across the organization.
• Provide data driven insights to support cross-functional governance steering committee to define and maintain structure and cross enterprise alignment of Lowes.com customer facing navigation

Required Skill Set

Primary

• 3 years of online experience or Omni-Channel merchandising/marketing
• 2 years of retail experience
• 1 year of experience with background in analytics, statistics, website taxonomies, and/or data science 2 years of experience in a high SKU Count retail environment
• E-commerce Retail experience
• Understand Web Analytics and Retail math, experience with Web Analytics tools (e.g., Adobe Analytics)
• Exposure to working on any Taxonomy, Search & Navigation
• Worked as a member of a larger team and help coach and assist team members

Secondary

• Experience in Customer Insights (CI), Customer Relationship Management (CRM) or Customer Experience (CX), A/B testing
• Maintains knowledge and awareness of best practices within the company, competitors, and retail industry.
• Experience assisting in strategy development for the business unit
• Exposure to A/B Testing

Years of Experience

• 3 - 6 years relevant experience

Required Minimum Qualifications:

• Bachelors Degree in Business, Marketing, Finance or related field.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.