• Job Description

  Req#: 4972540
  Salary: $72,993.00 - $109,490.00 Annually
  Location : Wake County, NC
  Job Type: Permanent Full-Time
  Remote Employment: Flexible/Hybrid
  Job Number: 25-05971 ITD 60037869
  Department: Dept of Health and Human Services
  Division: SEC OFFICE - INFO TECH
  Opening Date: 06/23/2025
  Closing Date: 7/7/2025 5:00 PM Eastern
  Job Class Title: IT Business Systems Analyst II
  Position Number: 60037869
  Salary Grade: DT08
  
  Description of Work
  This Role Is Eligible To Be Hybrid And Requires Onsite Reporting Located Within Raleigh, NC
  
  This Position Is Funded In Part Through Federal Funds.
  The Senior Business Analyst supports the Medicaid Applications Team within the DHHS Information Technology Division (ITD). This position provides business and systems analysis to support large-scale, complex IT solutions across the Division of Health Benefits (NC Medicaid) and related programs. Responsibilities include facilitating requirements gathering, analyzing business processes, developing documentation, and guiding improvements to IT systems that serve over three million Medicaid beneficiaries and thousands of providers across North Carolina.
  
  The position plays a critical role in aligning technology solutions with Medicaid program needs and policy goals. It supports all phases of the software development lifecycle, including system design, testing, deployment, and maintenance. The analyst works closely with internal teams, external partners, and federal stakeholders to ensure applications are secure, efficient, and responsive to regulatory changes and business priorities.
  
  Key Duties Include:
  
  • Gathering and documenting business and technical requirements for new and existing applications.
  • Leading and participating in stakeholder sessions, system reviews, and design discussions.
  • Developing process flows and reviewing training materials and system documentation.
  • Conducting testing activities including user acceptance testing and defect tracking.
  • Analyzing and recommending system improvements to enhance efficiency and compliance.
  • Supporting application development cycles using Agile methodology.
  • Collaborating with developers and policy teams to implement Medicaid-related enhancements.
  • Assisting with security compliance and documentation related to data privacy standards.
  • Providing subject matter expertise on program areas and Medicaid service delivery.
  • Mentoring junior staff and contributing to knowledge transfer within project teams.
  
  About the NC Department of Health and Human Services (DHHS):
  The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.
  
  About the NC DHHS Information Technology Division:
  In collaboration with our partners, the North Carolina Department of Health and Human Services (DHHS) protects the health and safety of all North Carolinians and provides essential health and human services. The IT division (ITD) is one of the divisions that report to the Operational Excellence portfolio. The ITD division comprises four sections: Implementation and Operations, Strategy and Workforce, Enterprise Technology, and Vendor and Finance. ITD offers the following services but not limited to implementations, operations, project/portfolio management, infrastructure, consulting, business division liaison, digital transformation, IT strategy, enterprise technology, IT contract and vendor management, and data office services.
  
  Compensation and Benefits:
  The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for benefits:
  
  For more information about DHHS:
  
  Knowledge, Skills and Abilities / Competencies
  Listed below are the knowledge, skills and abilities (KSAs) associated with the position. These KSAs, along with the minimum education and experience listed, are required in order to be deemed "eligible" for the position therefore you must provide supporting information, within the body of your application, to demonstrate your possession of each KSA listed.
  
  Qualified applicants must possess, and application must clearly reflect work experience that demonstrates the following:
  
  • Hands On experience using SQL in relational databases like SQL Server or Oracle.
  • Proven experience developing structured documentation such as use cases, decision tables, or logic specifications to support system implementation.
  • Documented experience developing or executing test cases to validate business rules, data accuracy, or system behavior in an environment related to eligibility, claims, or case management systems.
  Management Preferences:
  • Experience supporting NCTracks, Salesforce, or other Medicaid-related eligibility or claims platforms.
  • Experience designing or validating reports using tools such as Tableau or SAS Visual Analytics.
  
  Minimum Education and Experience Requirements
  Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See https://oshr.nc.gov/experience-guide for details.
  
  Qualified applicants must possess, and application must clearly reflect work experience that demonstrates the following:
  Bachelor's degree in business administration, computer science or any related field from an appropriately accredited institution and two years of experience in business consultation, process improvement, or requirement gathering in an information technology environment
  OR
  Associate's degree in business administration, computer science or any related field from an appropriately accredited institution and three years of related experience in an information technology environment;
  OR
  High School or GED and five years of related experience in an information technology environment;
  OR
  An equivalent combination of education and experience.
  Supplemental and Contact Information
  The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS:
  
  DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.
  
  It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked, education with the date graduated, all work experience, and certificates / licenses. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions.
  
  • Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
  • Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard, who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22.
  • If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.
  • Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.
  
  Applications for positions requiring specific coursework must be accompanied by a copy of the applicant's transcript. Applicants with degrees not conferred at a United States college or university must attach verification that their degree is equivalent to a similar degree from a U.S. institution. The Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at Transcripts, degree evaluations and cover letters may be uploaded with your application.
  
  NOTE: Applicants will receive communication via email only for updates on the status of their application or any questions on their application. If there are any questions about this posting other than your application status, please contact Talent Acquisition at
  
  To check the status of an application, please log in to your NC Government Job Opportunities account and click "Application Status".
  
  For technical issues with your application, please call the NeoGov Help Line at 877-204-4442. If you have a technical issue with your Government Jobs account, please call their Help Line at 1-855-524-5627.
  NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types.
  For permanent and time-limited appointments:Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.
  
  01
  
  I UNDERSTAND that DHHS requires a complete descriptive work history with all employment experience detailed to be considered for employment. I have included all this information within my application. (NOTE: AN ATTACHED RESUME NOR "SEE RESUME" DOES NOT SATISFY THE REQUIREMENT OF COMPLETING THE APPLICATION. If you haven't completed the application requirements, please return to your application to finish it before submitting your application.)
  • Yes, I understand and have fully completed all requirements.
  
  02
  
  How much experience do you have in business consultation, process improvement, or requirement gathering in an information technology environment? Please note that all experience must be clearly documented in the "Work Experience" section of the application to be given credit.
  • No Experience
  • Less than one (1) year of experience
  • One (1) year of experience but less than two (2) years of experience
  • Two (2) years of experience but less than three (3) years of experience
  • Three (3) or more years of experience
  
  03
  
  How much experience do you have using SQL in relational databases like SQL Server or Oracle? Please note that all experience must be clearly documented in the "Work Experience" section of the application to be given credit.
  • No Experience
  • Less than one (1) year of experience
  • One (1) year of experience but less than two (2) years of experience
  • Two (2) years of experience but less than three (3) years of experience
  • Three (3) or more years of experience
  
  04
  
  How much experience do you have developing structured documentation such as use cases, decision tables, or logic specifications to support system implementation? Please note that all experience must be clearly documented in the "Work Experience" section of the application to be given credit.
  • No Experience
  • Less than one (1) year of experience
  • One (1) year of experience but less than two (2) years of experience
  • Two (2) years of experience but less than three (3) years of experience
  • Three (3) or more years of experience
  
  05
  
  How much experience do you have developing or executing test cases to validate business rules, data accuracy, or system behavior in an environment related to eligibility, claims, or case management systems? Please note that all experience must be clearly documented in the "Work Experience" section of the application to be given credit.
  • No Experience
  • Less than one (1) year of experience
  • One (1) year of experience but less than two (2) years of experience
  • Two (2) years of experience but less than three (3) years of experience
  • Three (3) or more years of experience
  
  06
  
  Where did you learn about DHHS or this opportunity?
  • Company or OSHR Website
  • Employee Referral
  • Conference / Career Fair
  • Email campaign
  • Professional Association or Industry-specific job board
  • Indeed
  • LinkedIn
  • NC Nursing Board email
  • Google
  • Other General Job Boards
  • Other Search Engines
  • Other Social Media
  • Internet Advertisement
  • TV / Radio
  
  07
  
  Please give additional detail regarding where you learned of DHHS or this opportunity (e.g., APA Annual Meeting, Facebook, LinkedIn, Doximity, NC Substance Abuse Professional Practice Board, etc.).
  Required Question

• About the company

  The best remote jobs for you

Notice