• Job Description

  Req#: 4347155
  Learn how Metro connects you with what matters
  
  
  * This position is open to current King County employees and the general public. *
  
  
  King County Metro Transit’s Facilities Maintenance Division (TFD) has an exciting opportunity for a people and process leader to fulfill the role of Senior Business Analyst. This role will be pivotal in not only understanding and optimizing business processes but also in championing equity, social justice, and inclusion within the organization. This position will play a crucial role in bridging the gap between business needs and technology solutions for one of North America's largest and fastest growing providers of public transit services, emphasizing Metro's belief that transportation as a fundamental human right.
  
  
  The primary focus of the Senior Business Analyst will be to understand, analyze, and document business processes, requirements, and objectives. The Senior Business Analyst will help ensure that technology solutions align with business objectives and deliver value to the organization while driving efficiencies, improving processes, and achieving business goals. The Senior Business Analyst will work with Division leaders in vision setting and strategic deployment and provide process improvement training to employees.
  
  
  Our ideal candidate will be skilled in navigating a dynamic work environment and be able to manage multiple, competing priorities to successfully deliver a large body of work in a fast-paced environment, as well as the ability to coach, motivate and unify employees through building mutual respect and trust. This new position will be responsible for performing analytical and statistical analysis on a variety of complex, multi-dimensional issues impacting TFD.
  
  
  About Metro’s Facilities Maintenance Division
  The Facilities Maintenance Division maintains all Metro Transit properties, such as bus bases, park & rides, bus shelters, and offices and maintenance shops. Services include bus shelter repairs and replacements, bus shelter cleaning, trolley wire repairs, radio maintenance for buses, environmental spill clean-up, bus sign replacement, graffiti removal, and other facilities maintenance duties. Additionally, the Facilities Maintenance Division also implements capital improvement and grant-funded projects aimed to enhance the condition of County-owned facilities and to respond to ridership needs based on route usage and customer feedback.
  
  
  This recruitment will immediately fill one (1) Career Service position, and may be used to establish an eligibility pool to fill future Career Service, as well as any fully-benefited Term-Limited Temporary, and/or Special Duty Assignment vacancies, that may occur over the next twelve (12) months.
  
  
  Interviews are currently anticipated to occur between February 13 through February 15, 2024, but dates are subject to change.
  
  WHO MAY APPLY:
  This position is open to King County employees and the general public.
  
  TO APPLY:
  Required Application Materials:
  • An online King County application, updated with accurate contact information, and relevant work history going back 10 years (or more, if necessary), with all duties, dates of employment, and reasons for leaving explained clearly.
  • Completed supplemental questions.
  • A cover letter/letter of interest, detailing the following:
    • Why you are interested in this position, and
    • How your experience and background meet or exceed the qualifications for this position.
    • A resume.

    
    

    Note: Any additional attachments will not be considered.

    
    

    Want to make sure your application materials are as competitive as possible?
    We highly recommend visiting the Career Support Services website for tips and examples on how to make your application materials most effective: Career Support Services - King County .

    
    Applicants who are unable to apply online should follow the instructions at Application FAQ’s- King County .

    
    

    For more information regarding this recruitment, please contact:

    Erica Minshull, Talent Advisor for King County Metro Transit

    Erica.Minshull@KingCounty.gov or 206-477-6059
    
    

    Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. All employees are expected to model and apply our equity and social justice shared values, behaviors, and practices. As a Senior Business Analyst, you will also:

    • Leadership: Supervise a team that gathers and documents complex data using techniques like stakeholder interviews, surveys, and workshops to draw insights, make data driven recommendations, and support decisions.
    • Equity Leader: Provide guidance and supervision to a team, ensuring that data collection methods actively integrate equity principles. Additionally, focus on coaching each team member in their individual growth pertaining to equity awareness and daily application.
    • Business Strategy Alignment: Align with TFD’s overall business strategy and goals, ensuring that all projects contribute to strategic objectives.
    • Business Acumen: Provide relevant insights and recommendations to leadership and TFD stakeholders with understanding of industry and business standards.
    • Problem Solving: Address business challenges by proposing effective solutions and strategies.
    • Process Improvement: Lead continuous improvement cycles by overseeing timelines and scope, facilitating the identification of inefficiencies, and areas for optimization within business processes and improvement initiatives.
    • Solution Design: Participate in designing solutions to ensure that the proposed solutions align with business goals and requirements.
    • Data Analysis: Analyze data to draw insights, make data-driven recommendations that support decision making.
    • Analysis: Perform and coach others in depth analysis of requirements to identify business problems, potential challenges, conflicts, opportunities and areas of improvement or optimization. This includes assessing the impact of change on existing processes and systems.
    • Risk Assessment: Identify and assess project risks to help TFD proactively mitigate potential issues.
    • Quality Assurance: Define acceptance criteria, conduct testing, and ensure that the delivery solution meet the specified requirements.
    • Change Management: Manage change within the organization when implementing new processes or systems and help users adapt to change and provide training and support for smooth transition.
    • Documentation: Create comprehensive documentation that includes detailed requirements specifications, use cases, data/process flow diagrams, business process models, and user stories that serve as a reference for project teams.
    • Communication: Serve as a liaison between business stakeholders and technology teams, compelling all parties to embrace and comprehend requirements and expectations.

    To be considered eligible for this role, applicants must possess these MINIMUM QUALIFICATIONS

    
    
    • A Bachelor (4-year) degree from an accredited institution in a related field of study and two (2) years of work experience related to business process analysis and improvement, OR six (6) years or more of any combination of experience, education, and/or training that provides the required knowledge, skills, and abilities to perform the duties of the position.
    • Knowledge and understanding of Equity and Social Justice principles.
    • Advanced knowledge of analysis, design, development and maintenance of complex business and data management systems.
    • Skill and experience analyzing data, solving complex analytical problems, and making recommendations based on analysis of data and information.
    • Knowledge and skill in basic statistics and data analysis methods.
    • Effective verbal and written communication skills, including preparing clear, concise reports and making presentations to diverse audiences.
    • Knowledge and experience with project management techniques methodologies and tools.
    • Knowledge and understanding of group dynamics and change management methods to build cohesive teams.
    • Skill and experience facilitating small and large group meetings, process improvement workshops and/or discussion groups.
    • Skill and experience working with a variety of individuals from diverse backgrounds, multidisciplinary teams and organizational roles, breaking down barriers to open communication and developing/maintaining collaborative relationships.
    • Skill and ability to coach, mentor, train and/or teach adult learners
    • Strong customer service skills and knowledge.
    
    

    The most competitive applicants will possess these DESIRABLE QUALIFICATIONS

    • Knowledge of process improvement methods and techniques such as Lean and Six Sigma.
    • Experience in the use of large, complex spreadsheets, word processing, presentation, statistical analysis, and database software.
    • Experience with data visualization, including Power BI.
    • Advanced knowledge of and experience with King County's administrative systems, processes, policies, and procedures.
    • Experience working in a transit organization.
    
    

    CLASS CODE / PAY GRADE

    2811200 / 68

    
    

    UNION STATUS
    This position is represented by the Professional & Technical Employees (PROTEC), Local 17.
    

    
    

    SELECTION PROCESS
    Applications will be screened to determine whether candidates meet the minimum qualifications, as well as for clarity, completeness, and responsiveness to the application instructions above. Highly competitive applicants may be asked to interview. Formal offers will be finalized after candidates have successfully completed any necessary pre-employment processes, such as internal record reviews or reference checks, etc. The first six (6) months of employment are served in a probationary capacity to provide an opportunity to confirm whether the position is a good match between the successful candidate’s interests and skills and the ability to perform the requirements of the job.
    

    
    

    WORK LOCATION AND ENVIRONMENT
    The work associated with this position will be performed through a combination of teleworking complemented with onsite work. Employees will be required to travel to various County properties/locations in the regular performance of assigned duties. Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington State and within a reasonable distance of their King County worksite to respond to workplace reporting requirements.

    
    

    Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours.

    
    

    WORK SCHEDULE

    This position is anticipated to be full time, assigned 40 hours per week, typically Monday through Friday. This position is exempt from the provisions of the Fair Labor Standards Act, and is therefore not eligible for overtime pay. This position is eligible for telework/remote work.

    
    

    
    Forbes recently named King County as one of Washington State's best employers.
    

    Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work, and play.

    
    

    Guided by our " True North " , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles: we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
    
    KING COUNTY IS AN EQUAL EMPLOYMENT OPPORTUNITY (EEO) EMPLOYER
    No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
    
    TO APPLY
    If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process, or if you have questions, please contact the recruiter listed on this job announcement.

    
    

    #GoPublic
    

• About the company

  King County is located in the US state of Washington.

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