• Job Description

  Req#: 25021824

  Job Description:

  At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

  Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

  Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

  At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

  Job Description:
  This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

  This candidate will support the Quality Assurance team in mitigating risk across the Global Banking & Markets Anti-Money Laundering (GB& GM AML) organization and program. The position is within Quality Assurance organization.

  Provide support for monthly control execution within a LOB and directly supports execution and management of the ILQA Program through various initiatives to drive process improvements and control performance sustainability.

  This role requires a strong operational risk and compliance background, Risk Framework (QA Standard) knowledge, understanding of AML requirements and testing across multiple Jurisdiction. Acts as an ambassador of the risk culture and will

  support testing inspections, control oversight and execution. The job is a Quality Control position focusing on KYC Refresh (Remediation) Cases.

  Responsibilities:

  • Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards

  • Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation

  • Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts

  • Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness

  • Performs QA activities including executing on controls, managing cases, and reporting results

  • Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success

  • Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting

  Skills:

  • Controls Management

  • Issue Management

  • Monitoring, Surveillance, and Testing

  • Quality Assurance

  • Risk Management

  • Analytical Thinking

  • Attention to Detail

  • Critical Thinking

  • Problem Solving

  • Written Communications

  • Decision Making

  • Innovative Thinking

  • Prioritization

  • Recording/Organizing Information

  • Research

  Required Qualifications:

  • Two or more years in one or more of the following areas: Quality Control/Assurance Testing, Process Risk Control (PRC), Risk Control Self-Assessment (RCSA), Internal audit, Risk management, Process improvement, Compliance, Front line control role, or similar business control experience

  Desired Qualifications:

  • ACAMS Certification

  • KYC/CIP/CDD knowledge or experience

  • Working knowledge of Risk, Quality Control/Assurance Framework

  • Knowledge or experience with Anti-money Laundering concepts/regulations

  • Previous work experience in one or more of the following areas: risk, compliance, audit, operations and/or controls

  • Foundational knowledge of general bank policies, specific to data and privacy

  Shift:

  1st shift (United States of America)

  Hours Per Week:

  40

  Pay Transparency details

  US - IL - Chicago - 540 W Madison St - Bank Of America Plaza (IL4540)

  Pay and benefits information

  Pay range

  $59,000.00 - $109,500.00 annualized salary, offers to be determined based on experience, education and skill set.

  Discretionary incentive eligible

  This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

  Benefits

  This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

• About the company

  Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

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