• Job Description

  Req#: 2305498
  !*!

  Join AT&T and reimagine the communications and technologies that connect the world. We’re committed to those who seek to discover the undiscoverable and dare to disrupt the norm. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future – you’ll create it.

  As a Senior Business Management member, you will be responsible driving Agile data scrum team activities, ecosystem wide incident engagement, analysis, and accountability for MTTR component action items, predictive AI/ML risk assessment of consumer ecosystem CRs to prevent outages, and driving incident pattern/trending analysis, identifying, and resolving the largest systemic causers of customer outages.

  Key Roles and Responsibilities:

  • Drives partnership with Data Analysts and VP leadership to improve customer impact quantification via incident analysis/resolution.
    
  • Drives critical ecosystem data sourcing/visualization improvements for over 423 applications and 44 AVP teams spanning across Consumer McElfresh and Legg VP organizations.
    
  • Define, design, and implement processes into the technical organization and facilitate change through consulting and collaboration.
    
  • Typically provides support in one or more of the following areas: Internal Processes including creation and management of policies/standards/processes, process improvement and transformation, tool deployment, and Agile methodology.
    
  • Financial Oversight including financial modeling and analysis, business case preparation and review.
    
  • Compliance/Assurance including audit and compliance review and management, process and quality reviews and audits, vendor management, vendor relations, disaster recovery and business continuity.
    
  • Analysis/Reporting including metrics, scorecards, performance analysis and gap identification.
    
  • Planning including infrastructure program coordination, roadmap management, strategic and tactical planning.
    
  • Resource Management including Front Door, workflow and work entry management, project estimations.
    
  • Communication including creation of leadership presentation material, event planning, and oversight of corporate wide projects and Chief of Staff duties for a technical leader.
    
  • Quality Management including oversight of complete lifecycle of IT troubles and defects, problem resolution activities and all recovery activities.
    
  • May work across multiple internal and/or external organizations.

  Experience & Qualifications:

  • Typically requires 5-8 years of experience.
    
  • Must have a thorough knowledge of the technical organization (processes, procedures, tools, applications, systems, etc.) coupled with a strong business background in order to fully support the technical organization.
    
  • Senior level technical expertise.
    
  • Deep technical knowledge and subject matter expert on ATT technologies.
    

  Education:

  • Bachelor of Science in Information Systems Technology, Computer Science or Engineering preferred, or Business Analyst nanodegree.

  Notes:

  • Technical Career Pathway (TCP) role.
    
  • Supervisory: No.
    
  • Additional skills / competencies may be added to this specific requisition.
    
  • During the application process, you will be asked to provide your proficiency and experience with all the skills / competencies associated with the requisition.
    

  Our Senior-Business Management members earn between $94300 - $141500 annually. Not to mention all the other amazing rewards that working at AT&T offers. From health insurance to tuition reimbursement and paid time off to discounts on products and services just to name a few. There is a lot to be excited about around here. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

  Joining our team comes with amazing perks and benefits:

  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected.
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

  Career with us, a global leader in communications and technology, comes with big rewards. As part of our team, you’ll lead transformation surrounded by trailblazing industry leaders like you. You’ll be empowered to go above and beyond – making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups. And regardless of where you’re at in your career trajectory, you’ll be rewarded by the impact that comes with making a difference in the lives of millions. With AT&T, you’ll be a part of something greater, do incredible things and be rewarded with a chance to change the world.

  AT&T is leading the way to the future – for customers, businesses, and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined.

  Ready to #transformdigital with us? Apply now!

  Requisition ID: 2305498 - Senior Business Management

• About the company

  AT&T Inc. is an American multinational conglomerate holding company, Delaware-registered but headquartered at Whitacre Tower in Downtown Dallas, Texas.

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