Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Senior Care Advocate, National ABA Team - Remote is responsible for supporting case management of behavioral health services, specifically for members with co-morbid behavioral and chronic or complex medical conditions. The Senior Care Advocate will be responsible for the supervision of team members, including managing workloads, responding to escalated cases, communicating with other areas of care advocacy, and network management to ensure coordination, effectiveness, and efficiency. The Senior Care Advocate will coach, guide, and lead the team through escalated cases, staffing, and inquiries.

Flexible Work Hours: Monday - Friday (7am to 7pm CST)

You’ll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Serve as a resource for staff on routine questions and procedures
• Assist with coordination of orientation and training activities
• Provide team and account specific training to new hires and referral partners on an on-going basis as needed
• Perform quality audits and partner with manager to review key metrics with team
• Provide feedback regarding individual and team performance to management for use in clinical supervision and Performance Reviews
• Assist with special projects, committee work, team specific activities and other duties as assigned
• Provide coverage when managers are in meetings or out of the office
• Develop supervisory skills through on-the-job training and supervisor feedback
• Assist in resolution of escalated member or case issues
• Monitor IEX and CMS for call volume, stats, CA adherence
• Collaborate with management teams to ensure effective coordination of cases and proactively identify and resolve issues
• Develop job aids and training documents
• Recommend areas for process improvement and assist with development and implementation of new processes

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Master's-level clinician in Psychology, Social Work, Counseling, or Marriage & Family Counseling; Licensed Ph.D.; Licensed PsyD; or BCBA/LBA
• Active, unrestricted license to practice independently in State of Residence
• 3+ years of experience working with children and families; must include experience with Autism Spectrum Disorders
• 2+ years of post-licensure experience
• 1+ years of experience in a Managed Care Setting (MCO)
• Intermediate computer skills (Microsoft Word, Outlook, and Internet) with the ability to navigate a Windows environment, including create, edit, save, and send documents utilizing Microsoft Word

Preferred Qualifications:

• Informal or formal leadership experience, such as Team Lead, SME, leading projects or initiatives, coaching, etc.
• Background or knowledge of behavioral therapy techniques for children, specifically Applied Behavior Analysis
• Ability to convey complex or technical information in a manner that others can understand, as well as ability to understand and interpret complex information from others
• Ability to positively influence teamwork and team engagement

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island or Washington residents is $67,800 to $133,100. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.