• Job Description

  Req#: 74252

  Description

  Join Our Team as a Senior Claims Resolution Specialist

  Are you ready to take your claims expertise to the next level? Personal Lines Casualty Complex is seeking a dedicated and experienced Senior Claims Resolution Specialist to lead the handling of challenging auto and homeowner’s casualty claims.

  In this pivotal role, you’ll take ownership of complex, high-exposure cases, diving deep into investigations, evaluations, and strategic resolutions. This is your opportunity to make a real impact, handling severe and catastrophic injury claims that demand both skill and compassion. If you thrive in a fast-paced environment where your expertise drives meaningful outcomes, we want to hear from you!

  This position is eligible for up to a $2,500 sign on bonus after 90 days of employment for external candidates with an active All-Lines Adjusters license in Florida or Texas (will need to provide documentation of active license and all CE’s must be completed and up to date).

  This job posting is for multiple countrywide roles in our Complex Casualty Claims Organization. This role may be remote or hybrid (10% in office) depending upon location as there is an in-office requirement twice a month if you live within 50 miles of one of our Hub locations as follows:

  • Chandler, AZ
  • Clifton Park, NY
  • Columbus, OH
  • Indianapolis, IN
  • Lake Mary, FL
  • Liberty Lake, WA
  • Marlton, NJ
  • Plano, TX
  • Suwanee, GA
  • Warrenville, IL
  • Westborough, MA

  10% travel may be required for mediations, arbitrations, trials and in-person events.

  Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory.

  Responsibilities:

  • Manages, investigates, and resolves auto and homeowner’s casualty claims. Investigates and evaluates coverage, liability, damages, and settles claims within prescribed procedures and authority. Recommends ultimate resolution on assigned cases in excess of their authority to local claims management and Home Office.
  • Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.
  • Prepares for and attends trials, hearings and conferences and reports to Home Office and local management on status.
  • Confers with trial counsel and prepares trial reports.
  • Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advise as to proper course of action.
  • Responds to various written and telephone inquiries including status reports.
  • Ensures adequacy of reserves. Recommends reserve increases on cases in excess of authority.
  • Accountable for security of financial processing of claims, as well as security information contained in claims files.
  • Responsible for managing the practices and billing activities of outside and in-house counsel.
  • May assist in the absence of the Claims Team Manager, representing the company on matters involving state or federal regulatory agencies.
  • May be involved in special projects and/or mentoring at the direction of local management.

  Ideal experience includes:

  • • 5+ years of complex and litigation experience
    • Expert knowledge of handling personal lines complex claims with severe to catastrophic injuries and fatalities

  Qualifications

  • Must have an expert knowledge of coverage, liability, and complex claims handling procedures.
  • Must be able to effectively handle claims at the highest technical and complexity level.
  • Must be knowledgeable of state and federal laws in the adjuster's jurisdiction.
  • A full working knowledge of claims operations and procedures is required.
  • Excellent written and oral communications skills required as well as strong interpersonal, analytical, investigative and negotiation skills.
  • The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 7 years of directly related experience.
  • Ability to obtain proper licensing as required.

  About Us

  Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded inevery aspect of our culture and reflected in everyday interactions. This comes to life through comprehensivebenefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/BenefitsLiberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.Fair Chance Notices

  • California
  • Los Angeles Incorporated
  • Los Angeles Unincorporated
  • Philadelphia
  • San Francisco

• About the company

  At Liberty Mutual, we want to help you embrace today and confidently pursue tomorrow. We’ve spent more than 100 years creating innovative insurance products, services, ideas and technologies to meet the world’s ever-changing needs—breaking away from old mindsets and thinking outside of traditional insurance roles. Why? Because we’re committed to transforming our industry in order to create peace of mind for our customers.

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