• Job Description

  Req#: 18553
  Company Overview
  
  
  At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth.
  Be part of a team that makes a real difference.
  
  Job Description
  
  
  Drive Success at the Intersection of Technology and Customer Experience
  At Mitchell International, we're looking for a dynamic Client Services Manager who can turn complex technical solutions into powerful business outcomes for our most valued enterprise customers. This role combines relationship building, technical expertise, and strategic thinking to deliver exceptional results.
  The Impact You'll Make
  As the primary liaison between our MSO customers and internal teams, you'll orchestrate the successful implementation of our MSO workflow solutions while building lasting partnerships. Your ability to translate customer needs into technical requirements will directly influence product development and customer satisfaction.
  Your Day-to-Day Influence
  Cultivate Strategic Partnerships
  • Build trusted advisor relationships with key stakeholders across customer organizations
  • Lead regular strategic reviews that showcase value and identify new opportunities
  • Transform customer challenges into success stories through proactive problem-solving
  Orchestrate Seamless Implementations
  • Design and execute tailored implementation strategies for MSO workflow solutions
  • Collaborate with customers to define clear acceptance criteria that ensure successful outcomes
  • Lead cross-functional teams through the entire implementation lifecycle
  Drive Business Growth
  • Identify strategic opportunities to expand customer relationships through up-selling and cross-selling
  • Partner with sales teams to develop account strategies that align with customer business objectives
  • Leverage your deep product knowledge to position the right solutions for each customer's needs
  Champion Continuous Improvement
  • Develop innovative approaches to streamline processes and enhance customer experiences
  • Create compelling data visualizations and reports that tell the story of program success
  • Identify trends across customers to inform strategic improvements
  
  Qualifications
  
  
  Qualifications & Required Skills
  Core Expertise
  • Client Partnership Excellence: 5+ years of success building strategic relationships in client services, account management, or similar customer-focused roles
  • Compelling Communication: Exceptional ability to articulate complex concepts with clarity and confidence across all mediums and audience levels
  • Strategic Problem-Solving: Natural ability to analyze situations, identify root causes, and develop creative approaches that exceed expectations
  Professional Strengths
  • Relationship Architecture: Demonstrated success in cultivating trust-based partnerships that evolve into long-term business relationships
  • Technical Translation: Ability to bridge the gap between technical capabilities and business outcomes, making complex solutions accessible
  • Project Orchestration: Experience coordinating cross-functional resources to deliver seamless implementations and exceptional customer experiences
  Preferred Qualifications:
  Personal Qualities
  • Proactive Ownership: Self-motivated approach to anticipating needs before they become issues
  • Adaptability: Comfort navigating ambiguity and changing priorities in a dynamic environment
  • Growth Mindset: Continuous learner who stays current with industry trends and best practices
  
  Benefits
  
  
  We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $76,000 - $90,000 annually, and will be based on a number of additional factors including skills, experience, and education.
  The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
  Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
  #LI-AV1
  
  
  Qualifications & Required Skills
  Core Expertise
  • Client Partnership Excellence: 5+ years of success building strategic relationships in client services, account management, or similar customer-focused roles
  • Compelling Communication: Exceptional ability to articulate complex concepts with clarity and confidence across all mediums and audience levels
  • Strategic Problem-Solving: Natural ability to analyze situations, identify root causes, and develop creative approaches that exceed expectations
  Professional Strengths
  • Relationship Architecture: Demonstrated success in cultivating trust-based partnerships that evolve into long-term business relationships
  • Technical Translation: Ability to bridge the gap between technical capabilities and business outcomes, making complex solutions accessible
  • Project Orchestration: Experience coordinating cross-functional resources to deliver seamless implementations and exceptional customer experiences
  Preferred Qualifications:
  Personal Qualities
  • Proactive Ownership: Self-motivated approach to anticipating needs before they become issues
  • Adaptability: Comfort navigating ambiguity and changing priorities in a dynamic environment
  • Growth Mindset: Continuous learner who stays current with industry trends and best practices
  
  
  Drive Success at the Intersection of Technology and Customer Experience
  At Mitchell International, we're looking for a dynamic Client Services Manager who can turn complex technical solutions into powerful business outcomes for our most valued enterprise customers. This role combines relationship building, technical expertise, and strategic thinking to deliver exceptional results.
  The Impact You'll Make
  As the primary liaison between our MSO customers and internal teams, you'll orchestrate the successful implementation of our MSO workflow solutions while building lasting partnerships. Your ability to translate customer needs into technical requirements will directly influence product development and customer satisfaction.
  Your Day-to-Day Influence
  Cultivate Strategic Partnerships
  • Build trusted advisor relationships with key stakeholders across customer organizations
  • Lead regular strategic reviews that showcase value and identify new opportunities
  • Transform customer challenges into success stories through proactive problem-solving
  Orchestrate Seamless Implementations
  • Design and execute tailored implementation strategies for MSO workflow solutions
  • Collaborate with customers to define clear acceptance criteria that ensure successful outcomes
  • Lead cross-functional teams through the entire implementation lifecycle
  Drive Business Growth
  • Identify strategic opportunities to expand customer relationships through up-selling and cross-selling
  • Partner with sales teams to develop account strategies that align with customer business objectives
  • Leverage your deep product knowledge to position the right solutions for each customer's needs
  Champion Continuous Improvement
  • Develop innovative approaches to streamline processes and enhance customer experiences
  • Create compelling data visualizations and reports that tell the story of program success
  • Identify trends across customers to inform strategic improvements

• About the company

  Genex is the most experienced managed care provider in the industry.

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