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Job Description
- Req#: R29513
Discover offers a bright future for prospective candidates. Join our team and experience the benefits of working with a leading digital banking and payments company. You'll have the opportunity to do meaningful work, grow professionally, and make a difference. We value your unique qualities and want you to shine. Build your future with Discover and help millions of people find a brighter financial future.
Job Responsibilities:
- Collect delinquent credit card accounts through various channels
- Minimize losses by determining the best collection method
- Utilize professional and persuasive communication to maintain customer goodwill
- Leave professional and urgent messages to encourage customer callbacks
- Handle back-to-back calls in a fast-paced call center environment
- Manage and escalate risk and customer-impacting issues to management
- Maintain a quiet workspace for remote work and meet internet speed requirements
- Receive all necessary equipment and training for success in the role
Qualifications:
- High school diploma or GED
- 1+ years of collection experience
- Working-level experience in collections, customer service, detail orientation, professionalism, verbal communication, influencing, negotiation, compliance, and computer fluency
- Bonus points for 2+ years of collections experience and working-level experience in decision making and problem solving
Compensation:
- Base pay ranges from $20.50 to $25.92 per hour
- Additional incentives may be provided based on factors such as location, experience, education, and skill level
Benefits:
- Paid parental leave
- Paid time off
- 401(k) plan
- Medical, dental, vision, and health savings account
- STD, life, LTD, and AD&D insurance
- Recognition program
- Education assistance
- Commuter benefits
- Family support programs
- Employee stock purchase plan
Additional Information:
- Discover is committed to diversity and inclusion in the workplace
- Discover is an equal opportunity employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected statusAbout the company
Discover is a credit card brand issued primarily in the United States.
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