Job Title: Contract Senior Community Engagement Specialist

Location: Remote

Duration: Contract

side (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world.

Founded in Japan in 1994, Side has grown to become a global force in the video games industry, with over 40 studios in 15 countries worldwide and offices across North America, Europe, South America, and Asia.

Our industry-leading services include co-dev, art production, localization, audio production, quality assurance, localization QA, player support, community management, and datasets. For more information, visit www.side.inc

We're looking for a seasoned and strategic Contract Senior Community Engagement Specialist to join our team and deliver outstanding, engaging, and culturally on-point community experiences for our gaming communities -with a particular focus on Rainbow Six Siege. The ideal candidate will bring strong community instincts, a human touch to brand voice, and the operational discipline to drive best-in-class community strategies across multiple platforms.

This role requires someone intimately familiar with Rainbow Six Siege and its community, or alternatively, someone with strong experience in first-person shooter (FPS) communities. To align with launch calendar, live service events, and real-time triage, we are seeking someone based in North America, ideally in the Eastern Time Zone. Flexibility and real-time responsiveness are key.

Responsibilities

• Plan, build, and execute community management strategies aligned with marketing, communications, and publishing campaigns.
• Create, curate, and publish compelling multimedia content across all relevant platforms, including Discord, Reddit, Twitter/X, Instagram, YouTube, and in-game channels.
• Engage daily with the Siege community, managing conversations with empathy and authority - especially during live updates, content releases, or crisis moments.
• Monitor sentiment and feedback, analyze community KPIs, and escalate key insights to internal stakeholders for action.
• Partner with developers, publishing, PR, and regional teams to ensure community initiatives are aligned and on-message.
• Build, lead, and mentor support teams (Gamesmasters, Moderators), fostering a healthy, inclusive, and well-moderated community space.
• Forge strong relationships with content creators, streamers, and high-impact players within the Siege ecosystem.
• Stay ahead of social and digital trends, platform changes, and audience behaviors, ensuring we're always innovating in community engagement.
• Write and localize announcements, blog posts, social media messaging, and platform notifications - delivering them with finesse that feels native to each channel.

Requirements

• 5+ years' experience in community management for games or digital entertainment.
• Deep knowledge of Rainbow Six Siege and its player base, or proven experience managing FPS game communities.
• Based in North America, preferably in the Eastern Time Zone.
• Proven success with community-building initiatives such as live content drops, ambassador programs, and platform activations.
• Comfortable engaging players across Discord, Reddit, YouTube, and Twitter/X.
• Strong command of digital tone and audience engagement - can transform approved messaging into something that feels real, relatable, and on-brand.
• Skilled at interpreting analytics and sentiment to inform decisions and surface player priorities.
• Excellent copywriting and content creation skills.
• Experience supporting live service games, handling real-time crises, and communicating effectively under pressure.
• Bonus: Training in handling sensitive player topics such as mental health and online safety.

Benefits

This is a 1099 position and benefits are not included.