NHS

Senior Customer Service Assistant - Buyer


Pay31,944.00 - 34,937.00 / year
LocationLondon/England
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: C9196-25-0888?language=en&page=93&sort=publicationDateDesc

      Job summary

      Are you an experienced Buyer looking to join an ambitious team in one of the most complex and large NHS Trusts in the UK. Guy's and St Thomas' NHS Foundation and the 'Smart Together' Shared Service is embarking on an exciting transformation journey to develop common systems, processes and procedures and to embrace new ways of working to ensure alignment to the national models of procurement that are emerging within the NHS.

      We are now looking for an individual to join our customer service team within the Performance Excellence function of the Procurement and Supply Chain department.

      This role is as a buyer of goods and services to ensure that the trust and the wider organisations it supports have what they need to deliver world class patient care. This role will involve a variety of administrative, support and delivery tasks required to successfully deliver a sector leading procurement service

      Main duties of the job

      The role will be part of an important function, allowing trust colleagues to successfully do their jobs by:

      Managing stakeholder requests and providing timely and accurate information to stakeholder and suppliers

      Purchasing goods and services in line with GSTT and Shared Service Partners' policies and procedures

      Providing excellent customer services to our internal customers, and dealing professionally with external suppliers

      Utilisation of the Shared Service systems and tools and interaction with a wide range of stakeholders across the Shared Service, ICS and the supply base.

      You will also be responsible for providing professional procurement advice to all Shared Service Members, liaising frequently with suppliers to ensure goods and services once ordered are delivered on time, and to an agreed price.

      You will have goodcommunication, and analytical skills with a strong knowledge and experience of NHS procedures, systems, legislation and guidance.

      The role requires a willingness to contribute a positive and enthusiastic attitude and the applicant must be reliable, pro-active and enjoy working as part of a busy team.

      About us

      Why join us:

      • Be part of an inclusive department with a flexible hybrid working approach and great annual leave offer, fostering a healthy work-life balance.
      • Access to individual development opportunities and mentorship for career progression.
      • Access to a great salary and an NHS pension.

      Details

      Date posted

      14 May 2025

      Pay scheme

      Agenda for change

      Band

      Band 4

      Salary

      £31,944 to £34,937 a year Yearly

      Contract

      Permanent

      Working pattern

      Full-time

      Reference number

      196-A&C852

      Job locations

      Guy's & St Thomas's NHS Foundation Trust

      200 Great Dover Street

      London

      SE1 4YB


      Job description

      Job responsibilities

      A full Job Description and Personal Specification should be downloaded.

      * Smart Together is a shared procurement and supply chain service hosted by Guys and St Thomas NHS Foundation Trust, one of the leading hospitals in the country and serve the hospitals across south east London.

      Smart Together currently provides its services to GSTT and 4 other NHS Trusts, namely, Lewisham & Greenwich NHS Trust, Great Ormond Street Hospital for Children NHS Foundation Trust, Oxleas NHS Foundation Trust and South London & Maudsley NHS Foundation Trust.

      Please apply for this post by clicking "Apply Online Now."

      Job description

      Job responsibilities

      A full Job Description and Personal Specification should be downloaded.

      * Smart Together is a shared procurement and supply chain service hosted by Guys and St Thomas NHS Foundation Trust, one of the leading hospitals in the country and serve the hospitals across south east London.

      Smart Together currently provides its services to GSTT and 4 other NHS Trusts, namely, Lewisham & Greenwich NHS Trust, Great Ormond Street Hospital for Children NHS Foundation Trust, Oxleas NHS Foundation Trust and South London & Maudsley NHS Foundation Trust.

      Please apply for this post by clicking "Apply Online Now."

      Person Specification

      Education and Qualifications

      Essential

      • Educated to diploma/NVQ level or relevant experience
      • Hold evidence of having achieved an A*-C GCSE or equivalent in Math and English.

      Desirable

      • Evidence of continuing professional development.

      Knowledge and Experience

      Essential

      • Experience working as part of a team and the ability to develop contacts and build networks.
      • Administrative experience and a good level of IT literacy, including Microsoft Office applications, in particular Excel and Word.

      Skills

      Essential

      • Strong spoken and written communication skills and social skills.
      • Good interpersonal skills with the ability to communicate and work effectively across teams.
      • Excellent organisational skills with the ability to work under pressure.
      Person Specification

      Education and Qualifications

      Essential

      • Educated to diploma/NVQ level or relevant experience
      • Hold evidence of having achieved an A*-C GCSE or equivalent in Math and English.

      Desirable

      • Evidence of continuing professional development.

      Knowledge and Experience

      Essential

      • Experience working as part of a team and the ability to develop contacts and build networks.
      • Administrative experience and a good level of IT literacy, including Microsoft Office applications, in particular Excel and Word.

      Skills

      Essential

      • Strong spoken and written communication skills and social skills.
      • Good interpersonal skills with the ability to communicate and work effectively across teams.
      • Excellent organisational skills with the ability to work under pressure.

      Disclosure and Barring Service Check

      This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

      Certificate of Sponsorship

      Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

      From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

      Additional information

      Disclosure and Barring Service Check

      This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

      Certificate of Sponsorship

      Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

      From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

      Employer details

      Employer name

      Guy's and St Thomas' NHS Foundation Trust

      Address

      Guy's & St Thomas's NHS Foundation Trust

      200 Great Dover Street

      London

      SE1 4YB


      Employer's website

      https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)

      Employer details

      Employer name

      Guy's and St Thomas' NHS Foundation Trust

      Address

      Guy's & St Thomas's NHS Foundation Trust

      200 Great Dover Street

      London

      SE1 4YB


      Employer's website

      https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)

  • About the company

      National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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