Remote Jobs
Senior Customer Service Representative *Remote*
This job is now closed
Job Description
- Req#: 300006148655628
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $42.61
- Comprehensive benefits package including medical, dental, vision, and retirement plans
- Opportunity for career advancement and growth within the organization
- Work remotely from various locations including AK, CA, WA, OR, TX, NM, or MT
- Supportive and inclusive work environment that values diversity
- Chance to make a positive impact on patient experiences and outcomes
What to Expect (Job Responsibilities):
- Address customer service inquiries and resolve issues to enhance patient satisfaction
- Oversee workflow, coach peers, and provide leadership as a team lead or supervisor
- Conduct predictive investigative work to identify and mitigate potential patient experience issues
- Collaborate with the Patient & Market Experience group to improve service delivery
- Engage in storytelling and reflection on experiences to drive continuous improvement
What is Required (Qualifications):
- High School Diploma or GED
- Minimum of two (2) years of customer service experience
- At least three (3) years of experience in issue resolution and customer service
- 3-5 years of applicable prior experience as a team lead or supervisor
- Strong communication and problem-solving skills
How to Stand Out (Preferred Qualifications):
- Continuing education or college-level coursework
- Three (3) years of healthcare customer service experience
- Experience in uncovering insights and storytelling to drive improvements
#HealthcareServices #CustomerService #RemoteWork #CareerOpportunity #InclusiveWorkplace
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.