Mixmax
Senior Customer Success Manager
This job is now closed
Job Description
- Req#: 8213345002
Employer Industry: Software as a Service (SaaS)
Why consider this job opportunity:
- Competitive compensation and meaningful equity
- Flexible time off to promote work-life balance
- Opportunity for career advancement and growth within a fast-growing product
- Remote-first work environment with asynchronous workflows
- Chance to make a positive impact on customer success and drive measurable business outcomes
- Supportive and collaborative team culture that values autonomy and quality
What to Expect (Job Responsibilities):
- Manage a portfolio of key customers, ensuring adoption, retention, and satisfaction
- Act as a strategic advisor, helping customers automate workflows and measure ROI
- Monitor account health and usage data to identify and address risks early
- Design and execute scalable success campaigns to drive engagement at scale
- Lead renewal and expansion conversations confidently and consultatively
What is Required (Qualifications):
- 4+ years of experience in Customer Success, Account Management, or related roles in SaaS
- Proven track record managing SMB or mid-market portfolios at scale
- Strong understanding of SaaS metrics (NRR, churn, adoption, health scoring)
- Excellent communication skills, concise, warm, and customer-centric
- Analytical mindset with the ability to interpret data and translate it into action
How to Stand Out (Preferred Qualifications):
- Experience building and running success programs (automated journeys, QBRs, etc.)
- Familiarity with tools like HubSpot, Salesforce, Gainsight, or Vitally
- High ownership and self-direction in a fast-moving, remote environment
- Passion for helping customers succeed and delivering measurable business outcomes
#SaaS #CustomerSuccess #RemoteWork #CareerGrowth #DataDriven
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