Parspec
Senior Customer Success Manager
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Job Description
- Req#: 199fb3dd-a880-4c1e-899a-5e2e513dcaab
Employer Industry: Construction Technology
Why consider this job opportunity:
- Competitive salary and discretionary bonus, plus equity options
- Unlimited PTO policy
- Medical, dental, and vision coverage
- Flexible hybrid work environment
- Opportunities for professional development and team offsites
- Engage in transformative technology that reshapes the construction industry
What to Expect (Job Responsibilities):
- Serve as the primary relationship owner for executive stakeholders within top enterprise accounts
- Lead onboarding and ensure smooth implementations in partnership with the employer's Implementation team
- Drive adoption of the platform through training, enablement, and strategic engagement plans
- Act as a trusted advisor, consulting on workflows and optimization strategies to maximize platform value
- Monitor customer health, usage, and ROI to proactively identify risks or opportunities for expansion
What is Required (Qualifications):
- 5+ years of experience in Customer Success, Account Management, Implementation, or related client-facing roles in a B2B SaaS environment
- 2+ years leading enterprise implementations or managing enterprise accounts with complex workflows
- Proven track record of building and expanding relationships with executive stakeholders
- Strong understanding of enterprise SaaS adoption dynamics, KPIs, and value delivery
- Excellent communication and presentation skills with the ability to influence senior leaders
How to Stand Out (Preferred Qualifications):
- Prior experience in an early-stage SaaS company or a high-growth, ambiguous environment
- Background working with construction, building materials, or distribution technology
- Familiarity with electrical or lighting distributors and their workflows
- Experience creating and refining customer success playbooks or processes
- Comfort facilitating product discovery sessions and representing the customer voice in roadmap discussions
#ConstructionTechnology #CustomerSuccess #B2BSaaS #CareerGrowth #HybridWork
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