Vivian Health
Senior Customer Success Manager
5 days agoWhat's your preference?
Job Description
- Req#: 8304438002
Employer Industry: Healthcare Recruitment
Why consider this job opportunity:
- Salary up to $100,000 yearly base salary, with additional commission opportunities from $30,000 - $45,000 annually
- Opportunity for career advancement and growth within a high-performing, collaborative team
- Flexible time off and work-from-home stipend
- Comprehensive health insurance plans, including HSA and FSA options
- Generous parental leave and access to a corporate discount program
- Chance to drive real impact in the healthcare industry and build meaningful relationships
What to Expect (Job Responsibilities):
- Develop trusted, long-term partnerships with key stakeholders at staffing agencies to help them achieve their hiring goals
- Identify and execute upsell and cross-sell opportunities to improve platform adoption and drive client success
- Collaborate with clients to implement effective campaigns and troubleshoot challenges
- Advocate for clients by working with internal teams to address needs and enhance the platform
- Identify new opportunities to improve processes and scale success across the agency segment
What is Required (Qualifications):
- Minimum of 5 years of experience in Customer Success, Account Management, or a similar client-facing role, ideally within SaaS, marketplaces, or healthcare industries
- Proven track record of managing and driving post-sales revenue growth and client retention
- Demonstrated ability to grow and expand accounts for long-term client success
- Strong analytical and critical thinking skills with the ability to resolve challenges independently
- Excellent verbal and written communication abilities, with a strong personal presence in partner and customer-facing roles
How to Stand Out (Preferred Qualifications):
- Knowledge of the healthcare staffing industry
- Experience working with hospital recruiters or staffing agencies
- Familiarity with CRM tools (e.g., Salesforce, HubSpot)
#HealthcareRecruitment #CustomerSuccess #CareerGrowth #FlexibleWork #CompetitiveCompensation
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