Arkose Labs
Senior Customer Success Manager (Remote OK)
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Job Description
- Req#: 6590166003
Employer Industry: Cybersecurity
Why consider this job opportunity:
- Competitive salary and equity options
- Robust benefits package, including 85% medical, dental, and vision coverage for employees
- Flexible PTO and working hours to support personal well-being
- Generous nationwide parental leave policy
- Opportunity to work with leading global enterprise clients and tackle significant technical challenges
- Collaborative and inclusive work environment that values unique contributions
What to Expect (Job Responsibilities):
- Serve as the primary point of contact for enterprise customers, managing strategic relationships
- Lead technical discovery and intake calls to understand customer architectures and applications
- Guide customers through implementation and optimization of solutions
- Manage executive relationships and influence stakeholders for adoption of recommendations
- Identify and pursue expansion opportunities in collaboration with the sales team
What is Required (Qualifications):
- 8+ years in Customer Success, Technical Account Management, or related technical client-facing roles
- Strong understanding of web applications, cloud infrastructure, and modern development stacks (HTML, JavaScript, APIs)
- Excellent communication, relationship management, and consultative skills
- Ability to lead technical conversations and troubleshoot issues confidently
- Background in SaaS, cybersecurity, or financial services is a strong plus
How to Stand Out (Preferred Qualifications):
- Bachelor's degree in Computer Science, MIS, Engineering, or equivalent experience
- Background in customer-facing cybersecurity roles
#Cybersecurity #CustomerSuccess #TechnicalConsulting #CareerOpportunity #FlexibleWorkEnvironment
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Arkose Labs fraud and abuse prevention platform delivers long-term protection against all forms of abuse by sabotaging attackers' ROI.
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