SponsorUniversity
Senior Customer Success Manager
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Job Description
- Req#: e10d10a7d5fe
Employer Industry: SaaS and Sponsorship Intelligence
Why consider this job opportunity:
- Opportunity to shape the future of sponsorship intelligence within a high-growth SaaS company
- Direct impact on the success and strategy of leading global brands
- Collaborative and innovative culture that values expertise and input
- Chance to lead a significant portfolio of approximately $2 million ARR in customer accounts
- Opportunity to work closely with cross-functional teams to enhance client experiences
What to Expect (Job Responsibilities):
- Manage client onboarding, product adoption, and account health for a $2M+ book of business
- Build and maintain trusted partnerships with senior brand marketers and sponsorship decision-makers
- Provide strategic sponsorship advisory through best practices, trends, and data-driven insights
- Advocate for brand clients internally, translating feedback into actionable inputs for various teams
- Identify upsell and cross-sell opportunities to expand client commitments
What is Required (Qualifications):
- 8–10+ years of experience in Customer Success, Account Management, or Client Strategy roles, ideally in SaaS, sports, sponsorship, or media
- Ability to travel for client meetings, conferences, or internal events (approximately 10–20% of the time)
- Senior-level experience managing enterprise accounts and building executive-level relationships
- Prior experience working in-house on a brand sponsorship team or agency-side advising brands on sponsorship strategy
- Excellent communication and presentation skills with a strong ability to influence at the executive level
How to Stand Out (Preferred Qualifications):
- Experience with or knowledge of the SponsorUnited platform
- Demonstrated success in leading large client portfolios with measurable outcomes in adoption, retention, and growth
- Strategic thinker with a consultative, problem-solving approach
- Data-driven mindset with the ability to analyze engagement metrics and develop actionable insights
- Experience leading cross-functional collaboration to elevate customer outcomes
#SaaS #CustomerSuccess #SponsorshipStrategy #CareerOpportunity #Innovation
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
SponsorUniversity is the #1 program for training college students in sponsorship for the sports and entertainment industries.
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