Danaher
Senior Customer Technical Support Specialist - 2nd Shift - REMOTE
This job is now closed
Job Description
- Req#: R1292297
Employer Industry: Clinical Diagnostics
Why consider this job opportunity:
- Salary up to $41.00 per hour
- Eligible for bonus/incentive pay
- Comprehensive benefits package including medical/dental/vision insurance and 401(k)
- Flexible remote work arrangement available
- Opportunity for professional development within a leading organization in life sciences
What to Expect (Job Responsibilities):
- Provide technical support to customers through telephone and other communication methods
- Resolve hardware, software, assay, and training-related issues for existing customers
- Distinguish between hardware, reagent, and software issues to provide effective solutions
- Mentor peers and assist in troubleshooting routine customer queries
- Collaborate with the Urinalysis/Hematology CTSO team to identify and mitigate process obstacles
What is Required (Qualifications):
- Associate, vocational, or equivalent degree in biology, clinical lab science, biomedical engineering, electrical engineering, or chemistry
- Minimum of 3 years of lab or field experience
- Ability to clearly articulate and provide directions over the phone or via email
- Willingness and ability to work weekends
- Experience in a customer service environment
How to Stand Out (Preferred Qualifications):
- Previous troubleshooting experience on electromechanical instrumentation
- Experience in a medical technology call center or medical laboratory setting
- Familiarity with advanced commercial knowledge in diagnostics
#ClinicalDiagnostics #CustomerSupport #RemoteWork #CareerGrowth #LifeSciences
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Danaher Corporation is an American globally diversified conglomerate with its headquarters in Washington, DC.
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