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Senior Customer Technical Support Specialist - 2nd Shift - REMOTE
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Job Description
- Req#: R1292297
Employer Industry: Life Sciences and Diagnostics
Why consider this job opportunity:
- Hourly pay range of $30.00 - $41.00 per hour
- Eligible for bonus/incentive pay
- Comprehensive benefits package including paid time off, medical/dental/vision insurance, and 401(k)
- Opportunity for career advancement and professional development
- Fully remote work arrangement, allowing for flexibility in your work environment
- Join a culture that values belonging and innovation in healthcare
What to Expect (Job Responsibilities):
- Provide technical support to customers through various communication methods including phone, email, and video conference
- Resolve complex and routine issues related to hardware, software, and assays, while mentoring peers in troubleshooting
- Distinguish between hardware, reagent, and software issues to effectively resolve customer inquiries
- Work in a 24/7 support environment, providing assistance as needed
- Collaborate with the Urinalysis/Hematology CTSO team to identify and mitigate process obstacles
What is Required (Qualifications):
- Associate, vocational, or equivalent degree in biology, clinical lab science, biomedical engineering, electrical engineering, or chemistry
- Minimum of 3+ years of lab or field experience
- Strong communication skills, with the ability to articulate directions clearly over the phone or via email
- Willingness and ability to work weekends
- Knowledge and experience in troubleshooting complex technical issues
How to Stand Out (Preferred Qualifications):
- Previous troubleshooting experience with electromechanical instrumentation
- Experience in a medical technology call center or medical laboratory
- Background in a Customer Service environment
#LifeSciences #Diagnostics #RemoteWork #CareerOpportunity #TechnicalSupport
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