Danaher - Global
Customer Technical Support Specialist, Informatics - 3rd Shift - REMOTE
This job is now closed
Job Description
- Req#: R1288100
Employer Industry: Diagnostics and Healthcare Technology
Why consider this job opportunity:
- Salary up to $42.00 per hour
- Eligible for bonus/incentive pay
- Comprehensive benefits package including paid time off, medical/dental/vision insurance, and 401(k)
- Fully remote position with flexible work arrangements
- Opportunity to work in a fast-paced environment while supporting healthcare advancements
- Chance to be part of a supportive team dedicated to customer satisfaction
What to Expect (Job Responsibilities):
- Provide technical troubleshooting and consulting for clinical laboratory and IT customers regarding Informatics products
- Handle customer calls to resolve technical product issues, escalating to Field Service when necessary
- Investigate and identify root causes of product issues, communicating findings and recommendations
- Collect, analyze, and document customer interactions and complaints in a customer interaction database
- Support a 24/7 customer support function, ensuring timely resolutions to inquiries
What is Required (Qualifications):
- Associate's Degree or Bachelor's Degree in Medical Laboratory Technology or equivalent
- Minimum 3 years of experience with Laboratory Information System (LIS) customization/configuration and troubleshooting
- Previous experience in Customer Technical Support
- Strong organizational skills and ability to work under pressure in a fast-paced environment
- Competency in diagnosing and documenting complex technical issues
How to Stand Out (Preferred Qualifications):
- Experience with Beckman Coulter Remisol Advance middleware
- Demonstrated ability to analyze and resolve complex technical issues effectively
#Diagnostics #HealthcareTechnology #RemoteWork #CareerOpportunity #CustomerSupport
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Danaher Corporation is an American globally diversified conglomerate with its headquarters in Washington, DC.
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