Employer Industry: Diagnostics

Why consider this job opportunity:
- Hourly pay range up to $42.00
- Eligible for bonus/incentive pay
- Comprehensive benefits package including paid time off, medical/dental/vision insurance, and 401(k)
- Fully remote work arrangement with flexible scheduling
- Opportunity to work in a fast-paced environment while making a real impact in healthcare

What to Expect (Job Responsibilities):
- Provide technical phone troubleshooting and consulting for clinical laboratory and IT customers
- Resolve technical product issues to support a 24/7 customer support function
- Investigate and identify root causes of issues, communicating product complaints and improvements
- Collect, analyze, and document customer interactions and complaints according to FDA requirements
- Assign unresolved calls to Field Service or Field Applications teams for onsite handling

What is Required (Qualifications):
- Associates Degree or Bachelor's Degree in Medical Laboratory Technology or equivalent
- Minimum 3 years of experience with Laboratory Information System (LIS) customization/configuration and troubleshooting
- Previous experience in Customer Technical Support
- Strong organizational skills and ability to perform under pressure
- Competency in diagnosing and documenting complex technical issues

How to Stand Out (Preferred Qualifications):
- Experience with Beckman Coulter Remisol Advance middleware
- Demonstrated ability to work well in a fast-paced environment

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