Zendesk
Senior CX Acceleration Consultant
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Job Description
- Req#: R32939
Employer Industry: Customer Experience Software Solutions
Why consider this job opportunity:
- Salary up to $280,000.00
- Potential for bonuses and additional incentives
- Opportunity for career growth within a supportive and collaborative team environment
- Hybrid work model offering flexibility to work remotely part of the week
- Engage in a dynamic, startup-like atmosphere with a focus on kindness and collaboration
- Chance to revolutionize customer experiences with cutting-edge technology
What to Expect (Job Responsibilities):
- Collaborate with clients to understand their customer experience objectives and Zendesk platform needs
- Lead discovery sessions to identify pain points and opportunities for Zendesk optimization
- Design, configure, and implement tailored solutions based on client requirements
- Conduct training sessions and workshops to empower clients in managing their Zendesk platforms
- Gather and analyze client feedback to drive ongoing product and service enhancements
What is Required (Qualifications):
- Extensive hands-on experience configuring Zendesk products with strong knowledge of WEM and/or AI
- Proven track record in roles such as Zendesk Consultant, Professional Services Consultant, or Customer Success Manager
- Excellent verbal and written communication skills to articulate complex solutions
- Strong relationship-building skills with a customer-centric mindset
- Willingness to travel for client engagements as needed
How to Stand Out (Preferred Qualifications):
- Experience working in an agile, startup-like environment
- Demonstrated ability to think critically and creatively to solve complex client challenges
- Strong analytical and troubleshooting skills
#CustomerExperience #Zendesk #CareerGrowth #HybridWork #TechConsulting
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Zendesk Inc. is an American customer service software company headquartered in San Francisco, California, USA.
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