Zendesk
Senior CX Acceleration Consultant
This job is now closed
Job Description
- Req#: R32939
Employer Industry: Customer Experience Software Solutions
Why consider this job opportunity:
- Salary up to $280,000
- Opportunity for career advancement and growth within a dynamic and innovative team
- Work remotely with flexibility while collaborating with diverse teams
- Supportive and collaborative work environment focused on kindness and encouragement
- Chance to make a significant impact on customer experience through optimized Zendesk implementations
What to Expect (Job Responsibilities):
- Collaborate with clients to understand their customer experience objectives and Zendesk platform needs
- Lead discovery sessions to identify pain points and opportunities for Zendesk optimization
- Design, configure, and implement solutions tailored to client requirements based on Zendesk configurations
- Conduct training sessions and workshops for clients to empower them in managing their Zendesk platforms effectively
- Oversee all phases of client engagements, ensuring projects are delivered on time and meet client expectations
What is Required (Qualifications):
- Extensive hands-on experience configuring Zendesk products with strong knowledge of WEM and/or AI
- Proven track record in roles such as Zendesk Consultant, Professional Services Consultant, or Customer Success Manager
- Excellent verbal and written communication skills, with the ability to articulate complex solutions
- Strong analytical and troubleshooting skills for solving complex client challenges
- Willingness to travel for client engagements as needed
How to Stand Out (Preferred Qualifications):
- Experience working in an agile, startup-like environment
- Strong relationship-building skills and a customer-centric mindset
- Ability to adapt to changing client needs and work environments
#CustomerExperience #ZendeskConsultant #RemoteWork #CareerGrowth #AgileEnvironment
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Zendesk Inc. is an American customer service software company headquartered in San Francisco, California, USA.
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